Tirth Patel
Toronto,ON
Summary
Seeking a position in the fields of Networking, Cybersecurity, Tech support and Strategic planning where I can contribute my educational knowledge, personal potential, and values, together with quick learning and communication skills. I aim to enhance technical and problem-solving skills and gain real-world IT experience while fulfilling company goals at the same time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Analyst -Intern
Trios college business technology healthcare
01.2023 - 04.2023
- Provided IT support to 15+ non-technical and technical personnel within the business
- Installed software, modified, and replaced hardware, and resolved technical issues; increased efficiency by 15%
- Use Jira ITSM tool to create and manage 20+ tickets on daily basis
- Performed 5+ complex trouble shooting to identify errors and software weaknesses, reduced errors by 35%
- Performed average 10 times reimaging on various systems within one week & setup routers and switches for lab environment.
Jr. Processing Officer
HDB Financial Services Limited, Processing
01.2021 - 08.2021
- Identified and analyzed 30+ client's issues and takes necessary action
- Communicate with 10+ other branches regarding client's problem solution
- Provided advice to team members and higher authority on immediate action
- Created 3 daily reports based on complex financial data analysis
- Followed new techniques to increase speed and maximize efficiency by 20%.
Python Developer-Intern
ClickAway IT Solutions
03.2020 - 10.2020
- Used Django framework to perform 15+ daily activities and built web applications
- Used XAMPP and SQL query for database activities
- Work on Hands on Projects
- Used HTML5, CSS and basic Java query for front-end activities
- Try to fulfill client's requirements and increase client satisfaction by 10%.
Education
Post-graduate diploma - Cybersecurity
Sault College of Applied Arts And Technology
Toronto, ON04.2023
Bachelor of Science - Information Technology and Computer Applications
Gujrat University
Gujarat, India05.2020
Skills
- Operating Systems: Windows XP/7/8/10, Windows Server 2008/2012/2016/2019, Fedora, Debian, Kali Linux, Ubuntu
- Digital Forensics Tools: Autopsy, Wireshark, NMAP, Sleuth kit, Hex editor
- Networking Tools: CISCO routers and switches, TCP/IP, access list and control
- Network Security Tools: Nessus, Open VAS, Metasploit, OWASP ZAP
- Log Monitoring and SIEM: McAfee SIEM
- Cloud: AWS
- Programming: Shell Scripting, Bash, Python, C#, PHP, Core Java, C, HTML/CSS
- ITSM Tool: Jira
- Soft Skills: Team player, Problem-solving, Detail-oriented, Time management, Critical Thinking, Empathetic
- Other: Hyper-V, VMware, Oracle virtualization, Troubleshooting, VPN, Risk management, Office 365, Etc & Completed various challenges from HeckTheBOX and Tryhackme
Certification
Cisco Introduction to Packet Tracer
Issued by Cisco | 2022
Certificate of IT Security
Issued by HDB Financial Services Limited | 2021
Project
Developed an e-commerce website for online apparel sales using Python, Django, My SQL, HTML and CSS.
Timeline
IT Support Analyst -Intern
Trios college business technology healthcare
01.2023 - 04.2023
Jr. Processing Officer
HDB Financial Services Limited, Processing
01.2021 - 08.2021
Python Developer-Intern
ClickAway IT Solutions
03.2020 - 10.2020
Post-graduate diploma - Cybersecurity
Sault College of Applied Arts And Technology
Bachelor of Science - Information Technology and Computer Applications
Gujrat University
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