Bhavesh Jivani

A Toshniwal group company, founded in 1961 and no.1 IOT based ITMS OEM company having head quarter in Mumbai, manufacturing facility at Nashik Maharashtra with strong sales & service footprint across INDIA.

Heading Govt & Enterprise Sales, Project deployment & Customer service function of all 4 BUs.

Metro / Indian railway: Successful projects done

1. Mauritius Metro- PIDS / PAS / S/w, (SI- HFCL, MSI – L & T Technology Services)

2. Bangalore Metro rail Corporation Ltd, NAMMA Metro, phase 2, Reach 5 – PIDS (SI- Siemens Ltd)

3. Delhi metro rail corporation Ltd- PIDS (SI- Connect Compusys)

4. Manila Metro, Philippines- (SI – Alstom Ltd)

5. Mumbai Mono rail, MMRDA (SI- Scomi)

6. Metro WIP projects – BMRCL reach 6, MMRDA Line 6, CMRL ASAO5/06 & 08, GMRCL(Ahmedabad) phase 2, Surat metro Phase 1, Hyderabad metro phase 2, Kochi water metro (SI- Amnex)

7. Indian railway – Kota, Bhopal, Hindon City, Ajmer, Gandhinagar

Bus OEMs / ITS Projects: Successful projects executed / WIP

1. Tata Motors Ltd – CESL project (Delhi, Bangalore, Kolkata, Jammu & Kashmir), Nagpur, Guwahati, BEST Mumbai and many more.

2. Ashok Leyland Ltd – TNSRTC, TSRTC, KSRTC, KESRTC, BMTC, GSRTC, OSRTC, IRT

3. Olectra Greentech Ltd – BEST, GSRTC, Dehradun, SMC, PMPML, Goa, TSRTC

4. JBM Ltd- NMMT, DTC, WBSTC, GSRTC

5. PMI – UPSRTC (13 locations), RMC, SMC, Bhubaneshwar, Kolkata

6. SMLI – CTU, Bhutan, Nepal, Dehradun, DTC

7. Bharat Benz – OSRTC

8. Volvo Eicher Commercial Vehicle- CTU Chandigarh, PMPML pune.

Chandigarh Transport Unit – (SI Amnex)

Smart City Projects: Executed / WIP

Mumbai, BEST – Bus stop display OSRTC- Parking display (SI – IRAM technology)

Sahjanpur – VMS (SI – ITSPE) Kanpur – VMS (SI- Yarunara)

OSRTC – BSD, BTD & ITS(SI-Amnex) Puducherry – VMS (SI- NEC, L & T)

Lucknow – ITS (SI – Allied Digital) KDMC- BSD (SI- Amnex)

Job description in brief:

· Sales & operation, team monitoring, guidance and motivation.

· Handling tender inquiries and timely submission of bids & documents.

· Bus OEMs, System Integrators, STUs, Metro authorities & coach builder regular meetings.

· Order booking & revenue- sales & CFT meetings / follow up.

· Collection – target v/s achievement.

· Micro monitoring and deployment of project deliverables through highly qualified engineers and managers.

· Scope of Work and compliance sign off with customers.

· Execution of projects based on tender obligations and compliances.

· Team review and project progress update on regular intervals.

· Weekly project deployment discussion & challenges with customers along with colleagues.

· Quarterly advance planning of raw materials with purchase team.

· Monthly/weekly material availability planning for smooth production.

· Implementation of production processes like vibration test, heat run test, climatic chamber run for all products as per ISO standards.

· Motivation of team through incentive schemes, rewards & reorganization.

· Interactions with customers like TATA, Ashok Leyland, VECV, JBM, Siemens, L&T, Shapoorji Pallonji, HFCL, PMI Coaches, OGL, Green Cell Mobility, ION Mobility & many more.

Head –Enterprise, Smart city & Carrier projects deployment (Sep 2015 to May 2021)

Core responsibilities – Revenue conversion of Projects (Government, Smart city projects & key enterprise projects) & carriers through project delivery managers (managing 20 project managers in current profile) across circles by providing all required support from business headquarter with advance project management tools.

· Reviewing project managers and ensuring project key deliverables in place.

· Smart city project roll out– Varanasi, Kanpur & many more in pipeline. Weekly review & update on deliverables, ensuring SI & Govt touch points updated on progress report.

· Vendor & resource management.

· Micro manage of deliverables like SLA, bandwidth, hardware, managed services, manpower etc.

· Pre sales customer engagement & Close monitoring and project completion as per SLA

· Cross functional co-ordination with GO DIFFERENT ATTITUDE TO INCREASE REVENUE.

· Close co-ordination with system Integrators & project managers to address deliverables.

· Weekly project update & communication with customers.

· PAN India Carrier service delivery controller.

· Daily engagement with Carrier customers – AT & T, British Telecom, Vodafone, TCL, Rail tail, SSTL, Aircel, T-Systems & RJIO.

Project Management in current profile

· Nationalized Banks- Allahabad Bank, Syndicate Bank, Bank of India, Central Bank of India, State Bank of India, Bank of Baroda, UCO Bank, Union Bank of India. J & K Bank, PNB.

· SCADA / APDRP projects – Gujarat, MP, CG, West Bengal, Rajasthan, Maharashtra

· Scheduled Banks- HDFC Bank, ICICI Bank, Yes Bank, Axis Bank, IDBI bank

· Enterprise accounts – L & T, Mahindra & Mahindra, SBIL, Intas Pharma, Sun Pharma, KRIBHCO, Maruti Udyog Ltd, General Motors, Huber Group, Mannapuram, Muthoot, HPCL, BHEL, Dimension data India P Ltd, Apollo health etc.

Ahmedabad, Gujarat (Sept 2011 to August 2015)

Head - Customer Services (Enterprise), Gujarat. Successfully provided service support to all Gujarat acquired enterprise customers (Government, large corporate & SME) using data, voice & cloud-based products. Regular meeting with CXO, CIO level. Team Size – 15 Nos.

Job profile in brief

· Heading Gujarat circle in Enterprise customer service function which includes – Order validation, service order generation, customer site activity RFE, RFS, Installation, Fault management, MTTR, CSAT, Churn and retention management.

· E2E responsibility of Circle Enterprise customer life cycle operation.

• Manpower- Budget V/s availability in field.
• Monthly and Quarterly customer service parameter forecast & achievement plan with strategy for field implementation like – Installations, Fault rate, MTTR, churn and retention
• Close co-ordination and implementation of TRAI guideline in CAF entry, Refund, escalations & Statutory Compliances.
• Installations- responsibility to deliver services within SLA on revenue generation model.
• Fault and MTTR- close co-ordination with cross functional team to achieve the set targets
• Churn Management- Entire responsibility of Voluntary and in-voluntary churn management through separate team.
• Micro-manage customer service team, skill enhancement, Motivation and improve quality and efficiency of workforce and workplace.

· Trunkey projects – Smart city roll out, CG SWAN, WEBEL polytechnic.

• Heading West zone (Gujarat, M.P. & CG) as profit center head.
• Developed entire Gujarat/MP & CG BSNL CSC/Franchisee/Shoppe as a MYWAY IPTV branded retail outlet.
• Responsible for lesioning with BSNL for rolling out the IPTV services at different levels from Chief General Manager. to Technician.
• Being a first company employee in west zone, carrying E2E responsibility from office setup to meeting Business expectations.
• Major functions handled was Marcomm, Sales, Installions & Fault repair, MTTR, revenue & churn management.

· Responsible for entire voice and data business operation, includes sales, service, revenue, churn & brand visibility

· Rolling out new scope like LCO, BAN and EDP areas.

· Handling 85 nos of DST & 27 Channel partners.

· Generating business from SME and named accounts.

· Ensuring total customer satisfaction.

· New business strategies in low penetration and upcoming areas.

· Carrying additional responsibility of Manpower Management (recruitment & attrition).

· Team motivation and carrier development.

· Postpaid business operations of assigned territory through Tata business franchisee, retail outlets (COCO & Franchise) and direct sales team.

· Looking for complete business operations includes sales, service, collection & churn.

· Responsible for SME business at cluster level.

· Additional responsibility as a product trainer at cluster level.

· Recruitment of new Channel Partners and retailers.

KTS, Epabx, Vehicle tracking system & telecom product channel sales.

· Handled 10 distributors & 48 dealers.

· Motivating channel partners by means of product promotional activities like paper advertisement, active participation in exhibitions, road shows, joint calls, and product launch.

· Appointment of channel partners.

Maintaining existing key accounts and developing new one.

· Responsible for industrial sales in Vadodara territory through channel.

· Creating product awareness in SME and large corporate by arranging seminars

· Primary sale as per AOP numbers to distributors.

· Secondary sale by doing projects, arranging demos.

· Responsible to drive territory as an individual profit center.