TIOWA NZONTEU
Wasaga Beach,Canada
Summary
As a computer engineer for several years now, I have been able to acquire many skills in the field of computer science in general. I had to rub shoulders with large companies where I had to express my knowledge and learn more.
Offering solid understanding of IT principles and passion for continuous learning and growth in professional setting. Brings ability to quickly grasp new technologies and apply critical thinking to solve complex problems.
Overview
3
3
years of professional experience
Work History
IT Engineer
IP-TELRA
Douala, Cameroon
05.2024 - 06.2025
- Company Overview: www.iptelra.com
- Manage and resolve system failures
- Datacenter maintenance
- Replace failed networking devices.
- Troubleshoot, evaluate, and make recommendations to upgrade maintenance operations.
- Help maintain good customer relations and customer satisfaction.
- Identify technical solutions to improve equipment and facilities;
- Manage, supervise, and motivate the staff and promote the professional development of employees
IT Technician
ORANGE DIGITAL CENTER
Douala, Cameroon
09.2022 - 04.2024
- Company Overview: www.orange.cm
- Repair and maintain the operating condition of production equipment, including reassembly of parts after completion of repair, testing, or inspection.
- Analyze test results, machine error messages, and information obtained from operators; troubleshoot and diagnose equipment and system problems based on data received.
- Support continuous improvement initiatives. Present suggestions for improvement to achieve best practice standards.
- Assist with installation and modification of building equipment and systems
- Upgrade the servers
Education
M.D. - Network, Infrastructure and Security Expert
3IL Engineering Limoges France S/C IUC
France01.2022
Bachelor of Science - Electrical and Electronics Engineering, Communication and computer networks
University of Buea S/C IUC
01.2019
DSEP (Higher Diploma of Professional Studies) - Telecommunications and Network
IUC (University Institute of The Coast)
01.2018
Skills
- Computerized Maintenance Management Software: ServiceNow, BMC Remedy, SolarWinds MSP, ManageEngine, Freshservice, UpKeep, Timly
- Hardware Diagnostic Software: HWMonitor, CrystalDiskInfo, MemTest86
- TCP/IP, DNS, DHCP
- Network administration
- IT problem management
- IT infrastructure
- IT incident management
- IT governance
- IT team building
- IT risk management
- System administration
- Virtualization technologies
Accomplishments
- Resolved product issue through consumer testing by identifying performance bottlenecks in a cloud-based application and implementing optimized code patches.
- Collaborated with team of 6 engineers in the development of a scalable ServiceNow-based ITSM platform.
- Documented and resolved network latency issue which led to a 25% improvement in application response time and higher user satisfaction.
- Supervised team of 4 support analysts to ensure timely resolution of Level 2 and Level 3 incidents.
- Achieved 30% reduction in manual workload by introducing PowerShell automation scripts for repetitive system administration tasks.
LANGUAGES
French (TEF CA: C1)
Native or Bilingual
English
Professional Working
Spanish
Elementary
Software
Microsoft Office 365
Visio & Lucidchart
AOMEI Backupper Technician Plus
Acronis, Veeam Backup & Replication
ServiceNow (ITSM workflows, automation)
Git / GitHub / GitLab
Wireshark (network analysis)
Firewall management (Fortinet, Palo Alto, pfSense)
PowerShell (system administration scripts)
Google Cloud Platform (Compute Engine, Cloud Functions)
Linux distributions (Ubuntu, Red Hat, CentOS)
VMware vSphere / ESXi, Hyper-V
Interests
- I like working with my hands and fixing things
- Electronics and Circuit Building
- Web Development and Design
- Auto Repair/Restoration
- App Development
Timeline
IT Engineer
IP-TELRA
05.2024 - 06.2025
IT Technician
ORANGE DIGITAL CENTER
09.2022 - 04.2024
M.D. - Network, Infrastructure and Security Expert
3IL Engineering Limoges France S/C IUC
Bachelor of Science - Electrical and Electronics Engineering, Communication and computer networks
University of Buea S/C IUC
DSEP (Higher Diploma of Professional Studies) - Telecommunications and Network
IUC (University Institute of The Coast)