TIONNE CLARKE

Provided exceptional service to passengers during flights, ensuring their comfort and safety. Conducted pre-flight safety checks and briefings, ensuring compliance with airline regulations. Assisted in managing in-flight emergencies, administering first aid and CPR as needed. Communicated fluently in both English and French to assist a diverse range of passengers. Contributed to maintaining a clean and organized cabin environment.

Handled inbound and outbound calls using the .NET platform to assist new and existing customers with inquiries and support. Provided up-to-date product knowledge, ensuring accurate information was shared with customers. Effectively de-escalated irate customers, offering solutions and resolving concerns. Communicated and followed up with customers via Microsoft Outlook, maintaining prompt and professional correspondence. Processed customer requests using Microsoft Excel, and created and updated customer orders and profiles utilizing .NET systems. Developed a deep understanding of company products, systems, and policies, delivering expert customer support. Escalated complex issues to senior staff or management, ensuring timely resolution of high-priority concerns. Engaged customers through probing questions to identify needs and employed persuasive techniques to overcome objections.

Answer inbound calls regarding arrival testing, test administration, in-clinic appointments, and general inquiries. Made outbound calls to follow up with clients, provide updates regarding online purchases, and relay all information from resolution teams regarding complaints in a timely manner. Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency. Assisted customers in navigating complex processes by breaking down information into simple steps for easy understanding.

Addressed patient questions, performed triage, and maintained a clean and organized front desk area. Confirmed appointments, communicated with clients, and updated client records accurately. Managed cash transactions and maintained precise sales and payment records. Streamlined front desk operations by effectively handling phone calls, emails, and walk-in clients, increasing efficiency. Ensured confidentiality of client information and company records. Provided administrative support to staff by managing correspondence, filing documents, and maintaining office supply inventory.

Delivered exceptional customer service by providing detailed product knowledge, answering inquiries, and offering personalized item suggestions. Promoted sales through active upselling and cross-selling, contributing to increased revenue. Maintained a clean, organized, and visually appealing sales floor to enhance the customer shopping experience. Resolved customer conflicts quickly and professionally, ensuring satisfaction and retention. Efficiently handled cash transactions while adhering to company policies, ensuring accuracy in all financial exchanges. Prepared merchandise for the sales floor by pricing, tagging, and organizing items. Assisted customers in locating products and checked store systems for availability at other locations. Offered expert advice on sizing, accessories, and product care to enhance customer satisfaction. Created positive first impressions to welcome new, existing, and potential customers.

Provided tutoring to students in grades three to nine, focusing on French grammar, punctuation, spelling, and verb conjugation. Incorporated real-life scenarios and role-playing into lessons to enhance language comprehension and application. Facilitated connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions. Developed and structured individualized French learning plans based on student assessments and proficiency levels.