Tionna F. Hertel
Ottawa,Canada
Summary
Seasoned Laboratory Analyst with background in quality control and process improvement. Have experience in conducting complex laboratory tests, analyzing results, and compiling reports. Strengths include critical thinking, technical writing and ability to adhere to strict timelines. Contributed significantly to improving lab efficiency and accuracy in previous roles.
Overview
4
4
years of professional experience
Work History
Laboratory Analyst (Chemistry)
Caduceon
Ottawa, Canada
04.2025 - Current
- Perform precise acid digestion of a wide variety of environmental samples, maintain accurate sample tracking and chain of custody documentation in LIMS, implement quality assurance, prepare and monitor digestion batches, including method blanks, matrix spikes, and duplicates, to maintain quality assurance/control.
- Collaborates with chemists and other analysts to troubleshoot digestion-related issues and optimize workflows for high-throughput sample processing.
Sales Associate
Pet Valu
Kingston, Ontario
02.2025 - 08.2025
- Assisted customers with product selection and provided detailed product knowledge.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure a clean and organized store environment.
- Organized promotional displays to highlight featured products and seasonal items.
- Answered incoming telephone calls to provide store, products and services information.
Supervisor
Dogtopia
Brampton, Canada
09.2023 - 01.2025
- Represented the organization at events, maintained an efficient office environment and worked with the admin to ensure smooth operations.
- Organized activities for the day to provide a positive environment.
- Performed open and closed procedures according to workplace protocol.
Hemoglobal Social Media Executive
Trent University
Peterborough, Canada
09.2022 - 06.2023
- Designed engaging content tailored to various platforms and managed content calendars.
- Engaged with followers and monitored social media conversations and trends.
- Built and maintained relationships with community leaders.
Server & Bartender
Peterborough Golf and Country Club
Peterborough, Canada
04.2021 - 06.2023
- Provided exceptional service to guests and addressed customer inquiries and concerns promptly.
- Took accurate orders and communicated them to the kitchen and prepared and served a variety of beverages, including cocktails, wines, and non-alcoholic drinks.
Education
Bachelor of Science - Biology
Trent University
Peterborough05.2023
Skills
- Teamwork
- Quality assurance
- Microsoft Office
- Time management
- Email & phone communication
- Organization
- Client relations
- Front desk coordination
- Supervising
- Presentation
- Sample digestion
- LIMS
- Batch preparation & method validation support
- Chain of custody and traceability protocols
- GLP
- WHMIS & chemical safety compliance
- Strong analytical and problem-solving skills
- Data analysis
- Regulatory compliance
- Customer service
- Point-of-sale systems
- Cash handling procedures
- Sales transactions
References
Available upon request.
Timeline
Laboratory Analyst (Chemistry)
Caduceon
04.2025 - Current
Sales Associate
Pet Valu
02.2025 - 08.2025
Supervisor
Dogtopia
09.2023 - 01.2025
Hemoglobal Social Media Executive
Trent University
09.2022 - 06.2023
Server & Bartender
Peterborough Golf and Country Club
04.2021 - 06.2023
Bachelor of Science - Biology
Trent University