Tiona Peterkin
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I am available to schedule an interview at your earliest convenience. I can be reached at (416) 902-3503. Yours Truly, Tiona Peterkin
Overview
15
15
years of professional experience
Work History
Supervisor
Carters Oshkosh
04.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Market Researcher Interviewer
KGS Research
05.2017 - 11.2021
- Placing a large amount of outbound market research calls to collect political data
- Following a script of questions to ensure relevant data is collected
- Quickly and accurately record survey responses into database
- Providing exceptional customer service to every caller.
- Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
- Identified new market opportunities for product expansion through in-depth competitor analysis.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
Sales Associate
Bench.
02.2017 - 05.2017
- Demonstrated knowledge of products, services and plans
- Ensured customers concerns were addressed and resolve in a timely manner
- Processed customer transactions with cash, credit and debit.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Research Consultant
Greenwich Associates
02.2014 - 01.2017
- Contact leads to discuss services received from various companies
- Report with proper accuracy customer grades on products and services
- Take note of customer opinions and complaints regarding products and services
- Take note of customer recommendations and complaints to help improve processes.
- Enhanced research quality by implementing rigorous data analysis techniques and innovative methodologies.
- Streamlined data collection processes for improved efficiency and accuracy in research projects.
- Detailed study findings and updated research upon new discoveries.
Sales Associate
Public Mobile
01.2013 - 01.2014
- Determined customer needs and recommended solutions
- Ensure accuracy in all transactions, inventory and procedures
- Participated in merchandising and promotional activities
- Demonstrated knowledge of products, services and plans
- Ensured customers concerns were addressed and resolve in a timely manner
- Processed customer transactions with cash, credit and debit.
Sales Associate
Juicy Couture
06.2009 - 02.2012
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Tele agent
Iqor Canada
01.2009 - 01.2009
- Contact existing debtors and provided payment plans for debts to be cleared
- Used persuasive techniques to set up payments terms with customers
- Provided relevant information to clients regarding their account.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Education
Court Support Services -
Centennial College
Scarborough, ON01.2016
Certificate in Food Service Worker -
Centennial College
Scarborough, ON01.2014
High School Diploma -
Yorkdale Adult Learning Centre
North York, ON06.2010
Skills
- Outstanding customer service skills
- Proficient in computer software/applications
- Staff Management
- Strategic Planning
- Inventory Control
- Task Delegation
- Interpersonal Skills
- Emotional Intelligence
- Conflict Resolution
- Active Listening
- Feedback Delivery
- Organizational Skills
- Assertiveness Training
- Motivational Skills
- Effective Communication
- Problem Solving
- Empathy Development
- Decision Making
- Leadership Development
Languages
English
Native or Bilingual
Affiliations
- Gift Making
- Crafts
Timeline
Supervisor
Carters Oshkosh
04.2023 - Current
Market Researcher Interviewer
KGS Research
05.2017 - 11.2021
Sales Associate
Bench.
02.2017 - 05.2017
Research Consultant
Greenwich Associates
02.2014 - 01.2017
Sales Associate
Public Mobile
01.2013 - 01.2014
Sales Associate
Juicy Couture
06.2009 - 02.2012
Tele agent
Iqor Canada
01.2009 - 01.2009
Court Support Services -
Centennial College
Certificate in Food Service Worker -
Centennial College
High School Diploma -
Yorkdale Adult Learning Centre
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