Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tinu John Kulangara

Montreal,Canada

Summary

Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments.

Overview

7
7
years of professional experience

Work History

TEST OPERATOR

DORMAKABA
MONTREAL, QC
01.2024 - Current
  • Performed visual and mechanical inspections of components to ensure they met quality standards.
  • Calibrated testing equipment according to manufacturer specifications.
  • Monitored production processes to detect potential problems with product performance or quality control issues.
  • Conducted tests on products using electrical, electronic, or mechanical measuring instruments and equipment.
  • Operated specialized software applications used in product testing activities.
  • Troubleshot problems with test systems and identified solutions as needed.

CUSTOMER SERVICE REPRESENTATIVE

DORMAKABA
06.2023 - 12.2023
  • Assisted customers with product inquiries and order placements.
  • Collected customer feedback to drive product and service enhancements.
  • Identified recurring issues and trends, contributing to solution development.
  • Managed dormakaba Lodging webstore registrations, implementing changes for improved customer experience.
  • Coordinated cross-departmental collaboration within dormakaba to deliver comprehensive customer service.
  • Participated in training sessions to improve product knowledge and customer service skills.

CUSTOMER SERVICE SPECIALIST

ETIHAD AIRWAYS
04.2022 - 11.2022
  • Greeted customers warmly to foster positive relationships and enhance overall experience.
  • Handled external inquiries during peak periods to minimize wait times and maximize satisfaction.
  • Made announcements regarding boarding and enforced compliance with company policies.
  • Ensured accuracy of weight and balance requirements to maintain flight safety.
  • Resolved customer service complaints promptly, prioritizing positive outcomes.
  • Arranged necessary assistance for guests with disabilities and infants to ensure comfort.
  • Completed check-in and boarding procedures efficiently while maintaining excellent communication.
  • Assisted customers with special needs and unaccompanied minors in a professional manner.

SUPERVISOR

CHATR MOBILES
08.2020 - 05.2022
  • Managed retail operations, ensuring high-quality customer service and adherence to standards.
  • Oversaw daily cash management, staffing, payment authorizations, and scheduling.
  • Maintained inventory levels and provided staff training on operational procedures.
  • Handled customer complaints and escalations in compliance with company policies.
  • Collaborated with sales teams to enhance customer relations through strategic communication.
  • Prepared monthly performance charts detailing sales strategies and project planning for Senior Management.
  • Tracked and monitored projects, ensuring effective communication throughout all phases.

SECRETARY RECEPTIONIST

TORONTO UNIVERSITY
03.2020 - 08.2020
  • Managed collection of funds, room bookings, and distribution of guest keys.
  • Greeted guests and visitors, ensuring smooth check-in experiences.
  • Accepted and distributed deliveries and mail to appropriate slots.

Team Member

Tim Hortons
Toronto, ON
08.2018 - 03.2020
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Monitored expiration dates on food items for freshness assurance.
  • Delivered food orders promptly and accurately to guests tables.
  • Served meals to customers in a friendly and courteous manner.

Education

PGDM - Embedded Systems development and Software Testing

FANSHAWE COLLEGE
LONDON, ONTARIO
05.2019

Bachelor of Technology - Electronics and Communication

MG UNIVERSITY
INDIA
05.2017

Skills

  • Time management
  • Communication skills
  • Problem solving
  • Flexibility and adaptability
  • Conflict resolution
  • Attention to detail
  • Multitasking

Affiliations

  • Volunteered at Défi Sportif event in Montreal.
  • Volunteered for "Freshers day celebration" by Fanshawe student union.
  • Volunteered in "IRIS'15", IEEE Kochi hub WIE congress.

Timeline

TEST OPERATOR

DORMAKABA
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

DORMAKABA
06.2023 - 12.2023

CUSTOMER SERVICE SPECIALIST

ETIHAD AIRWAYS
04.2022 - 11.2022

SUPERVISOR

CHATR MOBILES
08.2020 - 05.2022

SECRETARY RECEPTIONIST

TORONTO UNIVERSITY
03.2020 - 08.2020

Team Member

Tim Hortons
08.2018 - 03.2020

PGDM - Embedded Systems development and Software Testing

FANSHAWE COLLEGE

Bachelor of Technology - Electronics and Communication

MG UNIVERSITY

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Tinu John Kulangara