Tinotenda Gwanzura
Sherwood Park,AB
Summary
A motivated individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Tree Planter
NATA Reforestation
01.2024
Tree Planter
Spectrum Resources Group
01.2024
Retail Store Associate
Stitches
01.2023 - 11.2023
- Stocked shelves and organized merchandise displays to maximize customer satisfaction
- Increased sales by providing exceptional customer service and product knowledge.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provide exceptional customer service by acknowledging customers and assisting during shopping
Store Clerk
Costless Liquor Store
01.2022 - 12.2022
- Receive, inspect, and properly store deliveries
- Maintain stock replenishment, contacting suppliers as needed
- Manage levels of inventory of product lines to meet demand
- Deliver exceptional level of customer service
- Maintain work area so that it is always presentable
- Manage quality, rotation, and product
- Cover cashier when needed
- Assist customers when needed.
Warehouse Worker
Warehouse One
03.2020 - 01.2021
- Load and Unload products using basic material handling equipment
- Label and stockpile merchandise according to size, shape, and type
- Ship and receive orders
- Use appropriate PPE.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Applied Financial Services - Financial Services
Northern Alberta Institute Of Technology
Edmonton, Canada12.2025
Skills
- Proficient in Microsoft programs, including Word, Excel, Outlook and PowerPoint
- Exceptional customer service
- Heavy Lifting
- Multitasking
- Time Management
- Organizational Skills
- Attention to Detail
Languages
English
Full Professional
Timeline
Tree Planter
NATA Reforestation
01.2024
Tree Planter
Spectrum Resources Group
01.2024
Retail Store Associate
Stitches
01.2023 - 11.2023
Store Clerk
Costless Liquor Store
01.2022 - 12.2022
Warehouse Worker
Warehouse One
03.2020 - 01.2021
Applied Financial Services - Financial Services
Northern Alberta Institute Of Technology
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