Tinny C Newsom
San Diego
Summary
Focused on optimizing care standards, procedures and quality control guidelines for Enhanced care management for underserved community patients. Capable trainer, leader and problem-solver with a superior work ethic and advanced understanding of staff management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ECM Lead Care Manager
San Diego Family Care
01.2023 - Current
- Enhanced patient care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Ensured the highest level of patient satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Streamlined care management processes by regularly reviewing and updating policies, procedures, and documentation standards.
- Implemented quality improvement initiatives within the facility focused on enhancing overall patient wellbeing.
- Coordinated appointments with healthcare professionals for routine check-ups or specialized treatments necessary for each patient's condition.
- Coordinated referrals to specialists, hospitalizations, ER visits, community resources and other enabling services for patients.
ECM Case Manager and QI Coordinator
San Diego Family Care
06.2022 - 12.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
Mental Health and Health Homes Program Case Manage
San Diego Family Care
09.2019 - 05.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed volunteer programs focused on providing community services to underserved populations.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Enrollment Specialist
2-1-1 San Diego
11.2017 - 06.2019
- Aimed to utilize all available information and options to fully and accurately help clients access public and community services.
- Used active listening, empathy and conversational intent in all interactions to provide high-quality education, outreach, pre-screening, application(CalFresh and/ CalFresh-MediCal combo) assistance, renewal guidance and empowerment for all 2-1-1 customers.
- Provided application assistance services via inbound and outbound calls.
- Exercised confidentiality and security in every interaction.
- Provided education and empowerment on application and renewal process.
- Provided assistance in facilitating service delivery to customers with a need for advocacy.
- Provided information and resources in the community that are culturally and developmentally appropriate on the long-term benefits to a child (First 5),food and nutrition services for women, infants and children (WIC), as well as nutrition programs for seniors (Meals On Wheels)
Medical Interpreter
Interpreters Unlimited Inc.
11.2015 - 01.2018
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
Research Assistant
Rady Children's Hospital Of San Diego
05.2016 - 06.2017
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Performed statistical, qualitative, and quantitative analysis.
Education
Master of Science - Public Health, M.P.H
National University San Diego
01.2015
Bachelor of Science - Bachelor of Medicine And Surgery
Shaheed Ziaur Rahman Medical College
01.2009
Skills
- Community Relations
- Quality Assurance Requirements
- Community Outreach
- Resource Utilization
- Quality Control Standards
- Training Skills
- Interpersonal Skills
- Resource Management
- Organizational Skills
- Team Leadership
- Critical Thinking
- Relationship Building
- Care Coordination
- Staff Training
- Cultural Competence
- Risk Assessment
- Patient Advocacy
- Case Management
- Problem Solving
- Medical Chart Documentation
- Case Assessments
- Program Management
- Clinical Documentation
- Data Analysis
Certification
CITI Program ( Researchers-Bio-medical research focus)
Mental Health First Aid USA
HIPAA
Community Health Training Academy
Timeline
ECM Lead Care Manager
San Diego Family Care
01.2023 - Current
ECM Case Manager and QI Coordinator
San Diego Family Care
06.2022 - 12.2022
Mental Health and Health Homes Program Case Manage
San Diego Family Care
09.2019 - 05.2022
Enrollment Specialist
2-1-1 San Diego
11.2017 - 06.2019
Research Assistant
Rady Children's Hospital Of San Diego
05.2016 - 06.2017
Medical Interpreter
Interpreters Unlimited Inc.
11.2015 - 01.2018
Master of Science - Public Health, M.P.H
National University San Diego
Bachelor of Science - Bachelor of Medicine And Surgery
Shaheed Ziaur Rahman Medical College
CITI Program ( Researchers-Bio-medical research focus)
Mental Health First Aid USA
HIPAA
Community Health Training Academy
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