Tinika Davis
Rohnert Park
Summary
Customer Service Professional with 10+ years of experience seeking a full time Customer Service position with the Social Security Administration.
Overview
18
18
years of professional experience
Work History
Security Officer
Esp security
Santa Rosa
09.2024 - 10.2025
- Monitored security systems and ensured proper functioning of surveillance equipment.
- Conducted regular patrols to maintain safety and deter unauthorized access.
- Responded promptly to alarms and incidents, coordinating with local authorities when necessary.
- Maintained accurate logs of daily activities, incidents, and responses for record-keeping.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Provided escorts for visitors as needed throughout the facility.
Airport Operations Crewmember
Avelo Airlines
Santa Rosa
04.2024 - 08.2025
- Coordinated ground operations for arriving and departing flights.
- Ensured compliance with safety regulations and airport protocols.
- Communicated with pilots and crew to manage flight schedules.
- Communicated regularly with airlines regarding current status of flights.
- Provided customer service to travelers by answering questions and providing information on airport services.
- Managed customer complaints in a professional manner while resolving any issues quickly and efficiently.
- Operated ground support equipment such as tugs, belt loaders, and cargo lifts.
- Coordinated with pilots, flight attendants, and other crewmembers to ensure smooth operations of flights.
- Assisted passengers with their luggage, ensuring it was properly loaded onto the plane.
- Directed arriving aircrafts into parking positions upon landing.
- Monitored radio communication between ground crews, air traffic control towers, and aircrafts for updates regarding delays or cancellations.
- Inspected runways for debris or other hazardous materials prior to takeoffs or landings.
- Enforced safety protocols in accordance with FAA regulations.
- Moved baggage to load and unload aircraft.
Ramp Agent
Southwest Airlines
11.2021 - 05.2024
- I provide on daily basis is I'm responsible for guiding in the planes to make sure they land and also handle cargo / baggage , and ensure or ground operations run smoothly
- Guided aircraft to and from gates using hand signals and communication devices.
- Monitored weather conditions to adapt operations for safety compliance.
- Trained new ramp agents on standard operating procedures and safety protocols.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Delivery Driver
Amazon
05.2017 - 03.2021
- I safely deliver a wide variety (groceries, cloths, shoes, etc.) of items to the public.
- I follow delivery driving routes to keep time schedules.
- I load, unload, inspect and operate the company delivery vehicle.
- I provide excellent customer service to a wide range of the public in person and by telephone.
- I answer a high volume of calls from the public to ensure all merchandise is received in a timely manner.
- I review delivery invoices with consumers private information.
- I keep the integrity of the company by protecting the identity of the consumers information.
- When dealing with customers complaints, I work hard to resolve the issue(s) during delivery.
- Followed company policies for handling damaged or incorrect deliveries carefully.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Sales Associate
Forever 21
06.2017 - 04.2018
- I greeted customers and assisted guest with the sales floor advertisement.
- I informed customers of sales and specials.
- On a daily basis, I balanced the cash register and handled customer sales.
- I handled customer complaints by resolving any issue the customers had in person and by phone.
- I utilized my computer skills to order products and ensure sales receipts were accurate.
- My work scheduled was to open and close the store during business hours.
- I was also responsible for filing paperwork.
- I provided good customer service by resolving customer complaint when they called the store.
- I was able to always resolve customer complaints.
- Assisted customers in selecting apparel and accessories to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and facilitate sales.
- Collaborated with team members to ensure timely restocking of popular items on the sales floor.
Grocery Clerk
Lucky Supermarkets
11.2012 - 08.2017
- On a daily basis, I assisted other cashiers and provided fast, friendly and accurate check out services.
- I utilized the computerized cash register systems.
- I was efficient at providing good customers service in helping customers unload grocery items onto the check stand, bagging groceries, and providing carry out service.
- I conducted price checks, took return products back to proper shelf location(s), and helped maintain store shelves by cleaning and dusting.
- I also memorized product identification codes and weekly ad specials.
- I was responsible for ensuring the grocery section of the store was well stocked with the correct items for our customers.
- When customers needed helped while shopping, I received a high volume of calls from the public daily providing information needs to the customers.
- I assisted them with finding items in the store.
- I provided excellent customer service to the public.
- Operated cash register, processed transactions, and handled customer payments.
- Followed safety procedures when handling food products and equipment.
Team Leader/Customer Service Specialist
Harman Douglas Inc.
05.2007 - 08.2017
- I was responsible for the training of newly hired employees.
- On a daily basis I balanced the cash register and handled customer sales.
- I handled customer complaints by resolving any issue the customers bought to our attention.
- I utilized my computer skills to order products and to ensure sales receipts were accurate and posted timely.
- My work scheduled was to open and close the store during business hours.
- I was also responsible for filing paperwork.
- I stocked the store inventory and kept up the overall janitorial services of the store.
- I received calls and answered questions when customers called the store.
- I provided excellent customer service to the public.
- Led team meetings to discuss project updates and address challenges.
Education
High School -
Pinole Valley High School
Richmond, CASkills
- Grocery Clerk
- Typing-WPM 45
- Customer Resolution Specialist
- Cashier
- Customer Greeter
- BSIS Guard Card
- Certificate
- Sales/Retail
- Store Auditor
- Multi-Line Telephone Communication
- Data Entry
- Oral and Written Communication skills
- Microsoft Word
- Microsoft Outlook
- Public Telephone Specialist
References
- Amazon Donald Jimenez, (510)-423-2996
- Avelo airlines Andrew Lind bloom (541) 941-7274
- Lucky Supermarkets, Brian Hare(510)-524-7282
- Harman Douglas Inc. Rose Dennis, (510)-232-1527
Timeline
Security Officer
Esp security
09.2024 - 10.2025
Airport Operations Crewmember
Avelo Airlines
04.2024 - 08.2025
Ramp Agent
Southwest Airlines
11.2021 - 05.2024
Sales Associate
Forever 21
06.2017 - 04.2018
Delivery Driver
Amazon
05.2017 - 03.2021
Grocery Clerk
Lucky Supermarkets
11.2012 - 08.2017
Team Leader/Customer Service Specialist
Harman Douglas Inc.
05.2007 - 08.2017
High School -
Pinole Valley High School