TINGYU (ZOE) XU
Vancouver,Canada
Summary
Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gallery Associate
Bau-Xi Gallery
10.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls, emails, and correspondence with confidence, and directed them to the appropriate department or individual
- Confirmed appointments, communicated with clients, and updated client records.
- Consistently maintained the accessibility and orderliness of the Gallery's physical documentation and painting inventory
- Coordinated and assisted with gallery events, meetings, and team activities, such as gallery openings
- Developed and maintained successful relationships with local and international clients to provide assistance and promote sales, such as suggesting appropriate artwork for the client’s home or directing them to appropriate resources
- Compiled visitor feedback and analytics data, aiding in the continuous improvement of gallery operations and enhancing overall satisfaction among patrons.
- Facilitated sales transactions by negotiating prices between artists and collectors while maintaining a professional demeanor at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Intern
Guardian Art Center
06.2023 - 09.2023
- Coordinated with the security team to ensure the safety of the artworks when the exhibition rooms were crowded
- Took the initiative to complete the condition report for the architectural models in the Zaha Hadid Architects: The New World exhibition
- Conducted tours of the Yves Klein: Painter of Space exhibition in Chinese and English for both the general public and VIP visitors, ranging from art experts to children
- Facilitated the 10-day cooperative marketing event between the Guardian Art Center and Lukin Coffee
- Responsible for various ad hoc tasks, including wayfinding, managing bag checks, maintaining the cleanliness of the exhibition room, and handling ticket sales
Student Services Assistant
Arts Umbrella Granville Island
09.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Introduced available programs to student families and recommended appropriate programs based on student interests and skill levels to help families make timely decisions before the registration deadline
- Followed up with families who withdrew from programs and offered solutions to promote arts learning for all families, such as providing bursaries or an alternative program better suited to their child's interests
- Attended to the positive and negative feedback provided to the institution by responding to customers in a sympathetic manner and relaying information to appropriate personnel
- Remained calm in response to unexpected events and reprioritized tasks as workload fluctuated
Associate Curator
UBC VASA
11.2022 - 02.2023
- Curated the exhibition by considering the gallery layout and the thematic connection between works
- Designed and delivered programming activities for the exhibition opening
- Collaborated with the curator and volunteers to make the exhibition posters, wall labels, and catalogue
- Connected with artists and wrote comprehensive art reviews on two artworks featured in the exhibition
- Took initiative and responsibility for ad hoc tasks during installation, including cleaning, installing gallery lights, hanging paintings, and applying wall labels
Education
Bachelor of Arts - Art History, Psychology
University of British Columbia
Vancouver, BC12.2022
Skills
- Microsoft Office
- Social media proficiency
- Adobe Creative Suite
- Security Procedures
- Data Entry
- Computer Skills
- File Organization
- Customer and client relations
- Time Management
Certificatesadditionalskills
- Standard First Aid Certificate with CPR level C & AED
- BC Class-5 driver’s license
- Fluent in Mandarin
Languages
Chinese (Mandarin)
Native or Bilingual
Certification
Standard First Aid Certificate with CPR level C & AED
BC Class-5 driver’s license
Interests
- Crafting and DIY Projects
- Photography
- Swimming
Timeline
Gallery Associate
Bau-Xi Gallery
10.2023 - 07.2024
Intern
Guardian Art Center
06.2023 - 09.2023
Associate Curator
UBC VASA
11.2022 - 02.2023
Student Services Assistant
Arts Umbrella Granville Island
09.2022 - 03.2023
Bachelor of Arts - Art History, Psychology
University of British Columbia
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