Ting Chun Wong
Toronto,ON
Summary
Professional with a proven track record at CMB WING LUNG BANK LTD, excelling in fraud detection and customer service. Skilled in data entry and data analytics, I effectively managed authorization services, ensuring swift resolution of suspicious transactions. Committed to delivering exceptional support and enhancing customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Authorizer, Credit Cards
CMB WING LUNG BANK LIMITED
01.2019 - 02.2025
- To provide 24/7 non-stop authorization services and customer services during non-office hours for our cardholders and merchants.
- To monitor & operate our authorization system in providing 24/7 non-stop issuing & acquiring authorization services.
- To monitor suspicious credit card transactions, confirm genuineness with our cardholders for an early identification and remedy for fraudulent card usage.
- To review hit records in Anti-Money Laundering Program, study customer background to determine the result.
- To process Lost/ Stolen card reporting from our cardholders to stop/ prevent fraudulent use of our credit cards.
- To provide non-office hours support for access card/ net bank reporting Lost/ Deactivate account.
Bank Customer Service Representative
HSBC (Konica Minolta)
10.2018 - 12.2018
- To provide banking services for our customers, such as set up Time Deposit, Forex Trading, Fund Transfers.
- To provide digital banking services, unlock/ lock net bank account and synchronize security token.
- To provide correct product knowledge, maintain a thorough understanding of the bank’s products and services to offer informed recommendations to customers
Education
Bachelor of International Hotel And Resort Mgmt - International Hotel & Resort Management
Edith Cowan University
Perth, Western Australia09-2018
Skills
- System monitoring
- Problem-solving
- Customer service
- Reliability
- Excellent communication
- Data entry
- Fraud detection
- Data analytics
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
Authorizer, Credit Cards
CMB WING LUNG BANK LIMITED
01.2019 - 02.2025
Bank Customer Service Representative
HSBC (Konica Minolta)
10.2018 - 12.2018
Bachelor of International Hotel And Resort Mgmt - International Hotel & Resort Management
Edith Cowan University
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