TING TING WU
Vancouver,Canada
Summary
Experienced multilingual communicator and administrative professional skilled in problem-solving and organization. Background in healthcare, retail, and telecom industries. Brings a unique blend of empathy, efficiency, and energy to effectively support clients and teams.
Overview
12
12
years of professional experience
Work History
Sales & Admin Assistant (Part-Time)
Ethan Allen Furniture
12.2019 - Current
- Helped clients design dream spaces while tracking sales, managing inventory, and handling paperwork.
- Known for warm, professional service and a keen eye for detail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Office Assistant
OFPG Medical Clinic
11.2021 - 03.2025
- Kept the clinic running like clockwork: booking patients, processing insurance, and supporting doctors.
- Maintained confidentiality and compassion in every patient interaction.
- Balanced this role with another part-time job, demonstrating adaptability and time management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Cashier & Bartender
Deer Garden Signatures
02.2017 - 09.2019
- Handled customer orders, processed payments, and ensured efficient front-end service.
- Prepared drinks and assisted in kitchen coordination during peak hours.
- Maintained a clean and welcoming environment, delivering consistent customer satisfaction.
- Demonstrated teamwork and adaptability in a fast-paced restaurant setting.
Sales Representative
Rogers Communications
03.2013 - 09.2016
- Provided tailored solutions in mobility and home services.
- Top performer in customer satisfaction and account retention.
- Loved by customers for clear explanations and calm troubleshooting.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Langara College
Vancouver, BCHigh School Diploma - undefined
David Thompson Secondary School
Vancouver, BCSkills
- Multilingual Communication — English, Mandarin & Cantonese
- Claims & Office Workflow — Insurance forms, medical scheduling, data accuracy
- Customer Connection — De-escalation, needs assessment, after-sales follow-up
- Tech Know-How — Microsoft Office, inventory systems, basic troubleshooting
- Cross-industry Experience — Medical, Furniture, Telecom, Food Service
- Customer service
- Data entry
- Computer skills
- Office administration
EXTRAS
Languages: English, Mandarin, Cantonese
Timeline
Medical Office Assistant
OFPG Medical Clinic
11.2021 - 03.2025
Sales & Admin Assistant (Part-Time)
Ethan Allen Furniture
12.2019 - Current
Cashier & Bartender
Deer Garden Signatures
02.2017 - 09.2019
Sales Representative
Rogers Communications
03.2013 - 09.2016
High School Diploma - undefined
David Thompson Secondary School
Langara College
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