Ting (Laura) Li
Coquitlam,BC
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
TNT Supermarket
10.2009 - 06.2011
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Funeral Director
Glenhaven Memorial Chapel
04.2014 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed pre-arranged funeral options and explained pricing to clients after service.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Helped families select funeral and burial details from range of available options.
- Worked with cemeteries to schedule grave opening and closing.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
Education
Bachelor of Social Science - Sociology
University of Ottawa
Ottawa, ON05.2009
Diploma - Funeral Service
College of Funeral Service
Vancouver, BC06.2015
Skills
- Production Processes
- Reading Comprehension
- Customer Response
- Critical Thinking
- Schedule Burials
- Proper Phone Etiquette
- Funeral Planning
- Burial Coordination
- Staff Scheduling
- Customer Education
- Family Counseling
- Support Families
Timeline
Funeral Director
Glenhaven Memorial Chapel
04.2014 - Current
Customer Service Supervisor
TNT Supermarket
10.2009 - 06.2011
Bachelor of Social Science - Sociology
University of Ottawa
Diploma - Funeral Service
College of Funeral Service
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