Tinesha Vieira
Mount Brydges,ON
Summary
Dynamic leader and team motivator with extensive experience in customer service and team leadership, notably at Crabby Joes. Excelled in roles requiring customer assistance, cash handling, and operational efficiency. Proven track record of enhancing customer satisfaction and streamlining workflow. Skilled in cash register operation and fostering a collaborative work environment. A dedicated goal orientated person that is looking for employment with a reputable organization to utilize current skills while providing opportunity for growth and advancement.
Overview
16
16
years of professional experience
Work History
Cashier /Coffee Barista
Tim Horton's
Strathroy, Ontario
10.2023 - Current
- Greeted customers, took orders, and answered questions about menu items.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Manager/ Bartender/ Line Cook/ Server
Crabby Joes
Strathroy, Ontario
02.2022 - 03.2023
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Head Cook
The Take Out Fish And Chips
Strathroy, Ontario
03.2009 - 11.2018
- Followed all health regulations when handling food items.
- Helped prepare lunch items, such as sandwiches, salads, and soups.
- Swept and mopped floors, vacuumed, dusted, and deep-fried fryers.
Supervisor / Manager / Cook / Cashier
Strathroy Union Burger
Strathroy, Ontario
03.2012 - 10.2018
- Directed and supervised a team of 5-10 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Labor / Health and Safety Rep
Thomson Bros
Watford, Ontario
03.2015 - 11.2016
- Company Overview: Construction Framer
- Construction Framer
Cashier / Customer Service / Stocker
Strathroy Moffatt And Powell Rona
Strathroy, Ontario
04.2011 - 10.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy01.2013
Skills
- Customer Assistance
- Product Recommendations
- Customer Service
- Product restocking
- Cash Register Operation
- Team Leadership
- Cash Handling
- Cleaning
- Following Instructions
References
References upon request
Timeline
Cashier /Coffee Barista
Tim Horton's
10.2023 - Current
Manager/ Bartender/ Line Cook/ Server
Crabby Joes
02.2022 - 03.2023
Labor / Health and Safety Rep
Thomson Bros
03.2015 - 11.2016
Supervisor / Manager / Cook / Cashier
Strathroy Union Burger
03.2012 - 10.2018
Cashier / Customer Service / Stocker
Strathroy Moffatt And Powell Rona
04.2011 - 10.2012
Head Cook
The Take Out Fish And Chips
03.2009 - 11.2018
High School Diploma -
Strathroy District Collegiate Institute
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