TINESHA TURNER
Carmichael
Summary
Dynamic sales consultant with a proven track record at Progressive Insurance, excelling in customer service and sales strategies. Expertise in complex problem-solving and effective communication, leading to successful team training and enhanced client satisfaction. Achieved significant retention rates and sales goals through innovative approaches and quality control coaching.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Consultant
Progressive Insurance
Sacramento
05.2023 - Current
- Achieved and maintained sales goals using sales platform strategies.
- Advocated products and services while managing multiple computer applications.
- Delivered exceptional customer service to new clients, enhancing satisfaction and retention in call center environment.
- Processed online payments through electronic drafts, credit cards, and debit cards, ensuring accuracy and security.
- Assisted customers with state filings to ensure compliance.
- Transferred customers using interactive speed dials for efficient department routing.
- Provided training and mentorship to new consultants, fostering skill development and enhancing team capabilities.
Contact Center Representative III/Trainer
Schools Financial Credit Union
Sacramento
07.2016 - 04.2022
- Managed incoming calls using multi-line Cisco system to address member inquiries.
- processing member transactions accurately and effectively. Assisting 60-70 members per day.
- Provided training for new hires to ensure they were on track for success.
- Processed checking, savings, personal loans, and auto loan transactions for members efficiently.
- Scheduled appointments for members visiting the branch, ensuring efficient time management.
- Guided members through Visa products utilizing VISA DPS and Quick Assist Software.
Customer Service Rep, Trainer
Dealertrack
Sacramento
01.2011 - 08.2013
- Responded to customer inquiries via phone about vehicle titling and registration, providing accurate information to enhance customer satisfaction.
- Collaborated with DMV, customers, and local dealerships to achieve first call resolution, improving overall service efficiency.
- Trained new employees using PowerPoint and side-by-side coaching to ensure understanding of company policies, facilitating one call resolution.
- Mentored staff on effective communication and conflict resolution techniques.
Education
High School Diploma -
Roseville Highschool
Roseville, CA06-1999
Skills
- Product and service sales
- Sales training
- Sales demonstration
- Sales reporting
- Customer service expertise
- Data analysis
- Excel proficiency
- Operations management
- Problem-solving
- Effective communication
Certification
Correctional services Certificate
Timeline
Sales Consultant
Progressive Insurance
05.2023 - Current
Contact Center Representative III/Trainer
Schools Financial Credit Union
07.2016 - 04.2022
Customer Service Rep, Trainer
Dealertrack
01.2011 - 08.2013
High School Diploma -
Roseville Highschool