Tineil Riley
Port Of Spain
Summary
Dedicated finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Payments Processing Officer
RBC Royal Bank Trinidad and Tobago Limited
Port of Spain
04.2018 - Current
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Account Manager
RBC Royal Bank Trinidad and Tobago Limited
Port of Spain
05.2016 - 04.2018
- Harnessed the ability to analyze issues and activities that may impact the client experience, operations risk and process efficiencies.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than TT$4M in sales.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
Retail Sales Associate
RBC Royal Bank Trinidad and Tobago Limited
Port of Spain
09.2011 - 05.2016
- Attained - "High Performance" - ratings on performance appraisals for 2014 and 2015, consecutively.
- Greeted customers and helped with product questions, selections and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed banking halls, answering questions about bank procedures, policies and addressed customer concerns.
- Informed customers of current bank promotions to encourage additional sales purchases.
- Balanced and organized cash by handling cash, central teller area, and vault.
- Recognised for outstanding performance including "Perfect Customer Service Representative".
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Experienced in leading, training and mentoring trainees on critical skills
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Gained broad-based knowledge on best practices in service, banking and finance sector.
- Success in handling high-pressure situations
- Simultaneous management of full school course load and full-time job.
Education
Master of Science - International Finance
Arthur Lok Jack Global School of Business
2020
Bachelor of Arts - Business Management
Anglia Ruskin University
2015
Bachelor of Arts - Communication Studies
University of The West Indies
St. Augustine Campus2011
Skills
- Interpersonal Communication
- Risk Identification
- Organization and Time Management
- Attention to Detail
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Multitasking Abilities
- Self-Motivated
- Teamwork and Collaboration
- Active Listening
- Flexible and Adaptable
- Financial Management and Reporting
- Data Interpretation
Accomplishments
- Collaborated with team of 5 in the development of Payment and Trade's Connect Site.
- Achieved seamless transition to paperless environment by introducing email tracking for bank to bank messages.
- Recognised in Q3 2022 on RBC Performance Star Report.
- Met and surpassed annual targets of TT$3M in investments for fiscal 2017-2018.
- Met and surpassed annual targets of TT$4M in investments within first 2 months of officially being in the role since Nov 2016.
- Booked over TT$7M in Roytrin investments.
- Recognised in Q1 for fiscal 2017-2018 as top performing Sales Professional in branch for
meeting sales targets in December 2017. - Booked over TT$4M in new sales in an extremely competitive sales environment and tough
economic conditions. - In the first 4 months of training for the Account Manager, was able to book over $235K in new sales.
- Received commendations by over ten (10) clients via online survey and "You Talk We Listen" for
providing exceptional service. - Only employee from Trinidad and Tobago to be recognised throughout Southern Caribbean
for winning RBC's Top Bragger Award for March 2016. - Worked on the pilot testing team to ensure the successful launch of RBC's Mobile Banking App.
- Recognised for outstanding performance including "Perfect Customer Service Representative".
Volunteer Activities
- RBC race for Kids Water Stations
- Community clean up Programs
- Beach Clean Ups
References
Will be provided upon request.
Timeline
Payments Processing Officer
RBC Royal Bank Trinidad and Tobago Limited
04.2018 - Current
Account Manager
RBC Royal Bank Trinidad and Tobago Limited
05.2016 - 04.2018
Retail Sales Associate
RBC Royal Bank Trinidad and Tobago Limited
09.2011 - 05.2016
Master of Science - International Finance
Arthur Lok Jack Global School of Business
Bachelor of Arts - Business Management
Anglia Ruskin University
Bachelor of Arts - Communication Studies
University of The West Indies
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