Tineil Goodman
Edmonton,AB
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Clerk IV
Alberta
Edmonton, Alberta
02.2015 - Current
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered phones in a courteous manner while providing excellent customer service.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry tasks to update customer accounts records.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Utilized computer software programs to create reports, labels, forms.
- Entered data into computer systems accurately and efficiently.
- Communicated with customers and employees to answer questions or explain information.
- Verified accuracy of all paperwork prior to submission for processing.
- Computed, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided excellent customer service to ensure satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma - Health Care Administration
CDI College
Edmonton, AB01-2015
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB06-2009
Skills
- Customer service
- Good Telephone Etiquette
- Task prioritization
- Friendly, positive attitude
- Organization and time management
Timeline
Clerk IV
Alberta
02.2015 - Current
Diploma - Health Care Administration
CDI College
High School Diploma -
Spruce Grove Composite High School
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