Summary
Overview
Work History
Education
Skills
Languages
Candidate Name
Timeline
Generic

Tinaye Dune

Toronto,Ontario

Summary

A Canadian Citizen that is an accomplished Senior Accounts Manager and Senior Events Manager. Bilingual in English and French, and committed with demonstrated success in sales, customer relations and prospecting.


An ambitious and dedicated results oriented leader with experience training and mentoring new team members, strengthening customer relationships and promoting company offerings. Possesses strong active listening and persuasion skills, and is adaptable and motivated by new challenges.

Overview

16
16
years of professional experience

Work History

Sr. Accounts Manager & Sr. Events Coordinator

Spin Jeux & Activations Inc.
11.2022 - Current
  • Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Bilingual Senior Accounts Manager role.
  • Successfully facilitated the logistics of multiple events, even when they were on the same day by obtaining scheduling details from clients, sourcing staff for the events, booking trucks and managing their capacity, and creating instructions for the teams I was in charge of.
  • Helped to generate $245,975.25 of sales revenue in 2023, which was the second year of the company and with only he help of one other Account Manager.
  • Sourced the largest contract of the year which was worth $22,418.75 of revenue and required an event to be hosted in Mississauga and Montreal on the same day, consisting of 21 activations and 18 staff in total in both English and French.
  • Sourced a plethora new clients through outbound calls and organized them in a CRM system to ensure reliable follow-ups while instilling confidence in the clients and leading to a strong closing rate.
  • Mentored junior account managers, providing guidance on best practices and industry trends for professional development in English and French.
  • Optimized resource allocation by prioritizing tasks based on urgency, complexity, and potential impact on revenue generation.
  • Streamlined internal processes for improved efficiency, leading to increased productivity within the team.

Senior Manager of Technology & Program Development

STEM Minds
09.2021 - 10.2022
  • Creation of course plans, scripts and content to be used in STEM courses for children.
  • Planning and delivery of STEM courses to children in afterschool programs, camps and workshops.
  • Project Management for external contractor projects.
  • Updating the company website and learning management system.
  • Reaching out to new clients and partners in English and French.
  • Running a booth and representing the company at community events.
  • Planning and executing eSports events.
  • Creation of educational games in Unity.
  • Being a judge for student projects at community events.
  • Cataloging inventory and ensuring cyber security compliance.

Instructor/Event Coordinator

Apple
05.2015 - 03.2021
  • Ran a campaign for Apple Store Field Trips which exposed the service to the other departments of the store and gained momentum to the extent of executing the most 8 Field Trips in one year, which is the most in the history of the store and while hosting the store’s first Field Trip that consisted of 100 students.
  • Created a business process to teach my colleagues, some of which had greater tenure and more experience than me, how to replicate the Field Trip process that I independently established.
  • Innovated the marketing of the events by doing in store announcements and live events that were broadcasted with a microphone which has never been done before.
  • Managed to attract customers to participate in the daily events and activities that are held at Apple to the extent of getting up to 50 people to participate in an activity on the same day despite never hearing about it until then.
  • Trained colleagues from other departments in the materials that the events and activities consisted of in order to successfully run larger workshops when the demand exceeded that of which the initial department could handle.

Teaching Assistant

University of Canberra
08.2017 - 11.2018
  • Successfully adapted to teaching new subjects by learning the subjects alongside the students while helping them to navigate the topics and assignments of each subject.
  • Was responsible for over 120 students simultaneously which involved delivering material, taking initiative to independently create presentation, being available to answer inquiries, and marking assignments.
  • Adapted to changing workloads by accepting more responsibilities such as marking more assignments from other students in order to help colleagues meet their deadlines.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.

Supervisor

iPlay
08.2013 - 02.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Proficiently planned and organized birthday parties for a range of youth in order to meet the engagement targets of the company while providing an enriching experience for the youth.
  • Confidently customized the services provided to arranged a multitude of other events such as annual Christmas parties or team building events for other companies, to facilitating weekly gatherings for different communities to providing tourists with a packages that enabled their group to engage in their own activities separate from the rest of the clients.

Cashier

Wendy’s Restaurants
04.2008 - 06.2013
  • Welcomed customers and helped determine their needs.
  • Awarded employee of the year in 2010.
  • Was employee of the month for the month of January 2009.

Education

Bachelor of Software Engineering -

University of Canberra
Canberra, Australian Capital Territory, Australia
11.2020

Master of Business Management Specializing in Project Management -

University of Canberra
Canberra, Australian Capital Territory, Australia
11.2016

Advanced Diploma of Events -

Canberra Institute of Technology
Canberra, Australian Capital Territory, Australia
12.2014

Bachelor of Information Technology With Honours, Pecializing in Game Development And Entrepreneurship -

Ontario Tech University
Oshawa, Ontario, Canada
04.2013

High School Diploma -

Brebeuf College School
Toronto, Ontario, Canada
06.2009

Elementary School -

St. Cyril
Toronto, Ontario, Canada
01.2005

Skills

  • Bilingual in English and French in Professional Settings
  • Key Account Retention & Management
  • Client Satisfaction & Relationship Management
  • Stakeholder Communication
  • Revenue Growth
  • Cash Flow Management
  • Multitasking, Organization & Prioritization
  • Internal Auditing
  • Attention to Detail
  • Creative Thinking
  • Team Collaboration
  • Staff Management & Growth

Languages

English
Native or Bilingual
French
Professional Working

Candidate Name

Tinaye Dune

Timeline

Sr. Accounts Manager & Sr. Events Coordinator

Spin Jeux & Activations Inc.
11.2022 - Current

Senior Manager of Technology & Program Development

STEM Minds
09.2021 - 10.2022

Teaching Assistant

University of Canberra
08.2017 - 11.2018

Instructor/Event Coordinator

Apple
05.2015 - 03.2021

Supervisor

iPlay
08.2013 - 02.2016

Cashier

Wendy’s Restaurants
04.2008 - 06.2013

Bachelor of Software Engineering -

University of Canberra

Master of Business Management Specializing in Project Management -

University of Canberra

Advanced Diploma of Events -

Canberra Institute of Technology

Bachelor of Information Technology With Honours, Pecializing in Game Development And Entrepreneurship -

Ontario Tech University

High School Diploma -

Brebeuf College School

Elementary School -

St. Cyril

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