Tinashe Goza

• Developing and designing efficient processes for manufacturing or production.
• Identifying areas for improvement in existing processes and implementing changes to enhance efficiency, quality, and cost-effectiveness.
• Analyzing and resolving issues that arise during production to ensure smooth operations.
• Ensuring that all processes comply with safety regulations and standards to maintain a safe working environment
• Implementing quality control measures to monitor and maintain product quality throughout the production process.
• Documenting processes, procedures, and changes for future reference and compliance purposes.
• Collaborating with cross-functional teams including production, engineering, and management to achieve production goals and resolve challenges.
• Identifying opportunities for continuous improvement in processes and implementing changes to optimize efficiency and reduce waste.
• Providing training and support to production staff to ensure they understand and follow established processes and procedures.
• Analyzing data related to process performance, efficiency, and quality to identify trends and opportunities for improvement.
• Participate in company r&d

Customer Service DGKICKS 2015-2019

• Responding to customer inquiries via phone, email, or in person.
• Assisting customers with product or service-related questions.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Processing orders, returns, and exchanges.
• Listing products on e-commerce platforms
• Providing product recommendations and assistance with purchases.
• Maintaining customer records and updating databases with relevant information.
• Handling billing and payment inquiries.
• Following up with customers to ensure satisfaction and resolve any outstanding issues.
• Collaborating with other departments to address customer concerns and improve overall customer experience.