Tina M Tucker
Anaheim,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Member Service Specialist
Auto Club of Southern California
07.2022 - Current
- Greeted members immediately upon arrival to provide friendly, efficient service and direct them appropriately
- Captured and processed high-quality passport photos in accordance TSA guidelines
- Informed and educated members about the full range of services offered by Auto Club Enterprises to ensure optimal utilization and member satisfaction
- Delivered a variety of DMV-related services, including vehicle registration, title transfers, and disability placard processing, ensuring accuracy and compliance with state regulations
- Prepared and issued Mexico auto insurance policies, ensuring accuracy and compliance with international coverage requirements
- Created customized TripTik travel planners, providing members with detailed route maps, travel recommendations, and relevant travel information
- Performed cashiering duties, including opening and closing procedures, handling transactions, and preparing cash drawer taps in accordance with company policies using EICS
- Consistently met or exceeded monthly cross-sell goals by effectively identifying member needs and promoting relevant products and services
- Performed notarial acts including acknowledgments and jurats in compliance with state la ws and regulations
Endoscopy Technician
Providence St. Jude Medical Center
11.2021 - 04.2022
Surgical Technologist
Magnolia Surgery Center
06.2021 - 08.2021
Surgical Technologist II
Orange County Global Medical Center
03.2021 - 04.2021
Surgical Technologist
European Outpatient Surgery Center
12.2020 - 02.2021
Federal Work Study Student
American Career College
04.2018 - 03.2019
- Organized, scanned, and linked enrollment paperwork for newly admitted students, ensuring accurate digital records.
- Captured and printed student ID photos, delivering timely and high-quality identification cards.
- Greeted and assisted students upon arrival, providing a welcoming and helpful experience
Caseworker
Binder And Binder Social Security Disability Advocates
02.2008 - 09.2015
- Organized and maintained documentation for over 300 active case files, ensuring accuracy and accessibility.
- Conducted 15 intake phone calls and opened 25 new client files, supporting initial case development.
- Requested, prepared, and submitted up to 50 medical records requests twice weekly to support disability claims.
- Filed Auxiliary applications and submitted proof of Workers’ Compensation and State Disability benefits to the Social Security Administration.
- Executed directives from attorneys with attention to detail and confidentiality.
- Scheduled Independent Medical Examination (IME) appointments for clients, coordinating with medical providers.
Office Assistant
Retail & Commercial Cleaning
10.1997 - 02.2008
- Answered incoming calls and scheduled service appointments, providing prompt and courteous customer support.
- Prepared conditional and unconditional lien waivers for signature in compliance with project requirements.
- Managed accounts receivable in coordination with the company owner, ensuring timely payments and accurate records.
- Created estimates and invoices using QuickBooks Pro, maintaining consistent and organized billing processes.
- Drafted and typed company correspondence, maintaining professional communication standards.
- Performed general office duties including filing, copying, and handling fax transmittals to support daily operations
Education
High School Diploma -
Norte Vista High School
Riverside, CA Associate of Science - Surgical Technology
American Career College
Anaheim, CA 05-2020
Skills
- Customer Service excellence
- Problem-solving skills
- Calm and professional under pressure
- Customer engagement
- Exceptional communication
- Relationship building
- Cross-selling techniques
- Attention to detail
- Multitasking
- Organizational skills
- Notarial Acts
Commissions
Notary Public - California
valid through January 2027
Timeline
Member Service Specialist
Auto Club of Southern California
07.2022 - Current
Endoscopy Technician
Providence St. Jude Medical Center
11.2021 - 04.2022
Surgical Technologist
Magnolia Surgery Center
06.2021 - 08.2021
Surgical Technologist II
Orange County Global Medical Center
03.2021 - 04.2021
Surgical Technologist
European Outpatient Surgery Center
12.2020 - 02.2021
Federal Work Study Student
American Career College
04.2018 - 03.2019
Caseworker
Binder And Binder Social Security Disability Advocates
02.2008 - 09.2015
Office Assistant
Retail & Commercial Cleaning
10.1997 - 02.2008
High School Diploma -
Norte Vista High School
Associate of Science - Surgical Technology
American Career College
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