Tina M. Wilson
Ventura
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Advanced Telehealth Clinical Technician
Department Of Veterans Affairs
08.2023 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
- Supported quality improvement initiatives within the clinic by identifying areas for improvement and implementing changes as needed.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Coordinating and/or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology including hardware and software.
- Serving as a tele presenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
- Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
- Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
- Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
- Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.
Medical Readiness NCO
California Army National Guard
06.2009 - 07.2021
- Deployed as the lead aviation medic managing the medical readiness for over 300 soldiers
- Conducted patient intake and triage procedures.
- Handled patient transfers from one medical facility to another.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Troubleshot malfunctioning equipment and test systems
- Train internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
Assistant General Manager
Joe's Crab Shack
10.2010 - 11.2017
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
- Managed scheduling for 50 employees to ensure optimal productivity
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Managed accounts payable, accounts receivable and payroll
- Built sales forecasts and schedules to reflect desired productivity targets
- Minimized loss and misuse of equipment through proper supervision and training
Education
Bachelor of Science - Healthcare Administration
National University
San Diego03.2024
AA Human Development Studies -
Ohlone College
Fremont, CA12.2020
AA Biology Emphasis in Allied Health -
Chabot College
Hayward, CA12.2020
Skills
- Strong leader
- Adaptable
- Detail-oriented
- Time management skills
Timeline
Advanced Telehealth Clinical Technician
Department Of Veterans Affairs
08.2023 - Current
Assistant General Manager
Joe's Crab Shack
10.2010 - 11.2017
Medical Readiness NCO
California Army National Guard
06.2009 - 07.2021
Bachelor of Science - Healthcare Administration
National University
AA Human Development Studies -
Ohlone College
AA Biology Emphasis in Allied Health -
Chabot College
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