Tina L. White
Halifax
Summary
Experienced Medical Receptionist skilled in patient scheduling and administrative support. Proficient in streamlining operations and improving customer satisfaction. Committed to enhancing healthcare workflows through efficient management and multitasking.
Overview
37
37
years of professional experience
Work History
Medical Receptionist
Drs. Daniel M. O'Brien, Christopher D. Seamone, & Stan P. George
02.1989 - Current
- Managed over 20 patient appointments daily.
- Improved patient feedback scores to 95% satisfaction.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Confirm patient insurance, demographic, and health history to keep information current.
- Protect patient privacy.
- Manage multi-line phone system and pleasantly greet patients.
- Provide compassionate customer service, create a welcoming atmosphere for patients and their families.
- Transcribe phone messages and relay to appropriate personnel.
- Facilitate smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Optimize appointment scheduling to maximize doctor availability.
- Performed various administrative tasks
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Check patient visual acuity, intraocular pressures, and visual field testing in office.
- Established professional relationships with other ophthalmologist's offices within Nova Scotia and New Brunswick.
Education
Medical Reception
Success Business College
Truro, NSSkills
- Patient Scheduling of appointments and surgeries
- Visual acuities, intraocular pressures, and visual field testing
- Medical Billing
- Patient Support Service
- Administrative Support
- Data Entry
- Minimal Knowledge of Electronic Health Records
- Office Management
- Computer proficiency
Languages
English
Timeline
Medical Receptionist
Drs. Daniel M. O'Brien, Christopher D. Seamone, & Stan P. George
02.1989 - Current
Medical Reception
Success Business College
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