Tina L. Lee

• Maintain strict confidentiality and compliance with HIPAA regulations to ensure patient privacy.
• Improve operational efficiency by assisting with routine tasks such as collecting patient information, filling prescriptions and data entry.
• Aid in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Enhance customer satisfaction by assisting with inquiring related to prescriptions, OTC products, and in-store pharmacy services.
• Adjudicate third-party billing online and manage manual third-party accounts.

• Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Streamline front desk operations for increased efficiency by effectively managing high volume phone calls, emails, and walk-in patients.
• Schedule appropriately timed appointments, check-ins, exam procedure overview details and confirm appointments.
• Facilitate positive customer experiences by delivering superior services, handling inquiries and resolving complaints in a prompt and professional manner.
• Daily review of schedules, organizing requisitions, additional worksheets.

• Daily comprehensive review of vehicle inventory ensuring newly acquired vehicles are accurately entered into database.
• Prepare and submit daily sales reports pertaining to incoming and onsite vehicles.
• Process dealer trades and payment transactions.
• Complete various tasks such as gas receipts, statements, merchandise inventory and customer inquiries for all departments.

*GAP IN OFFICE WORK ENVIRONMENT DUE TO PERSONAL FAMILY MATTER

• Responsible for daily cleaning, sanitizing of 3 buildings - entrances/exits, washrooms, kitchens, vacuum/ wash floors, offices, hallways, windows, common areas, emptying and removal of garbage, recycling.
• Develop strong, professional relationships, enforce client trust and satisfaction, adhering strictly to confidentiality agreements while cleaning sensitive office areas.
• Maintain high standard of cleanliness in all areas, contributing to positive first impression for clients, visitors and regular random inspections.
• Inventory control of all cleaning supplies and monthly ordering as required for 3 buildings.

• Review monthly Replenishment Reports for multiple overseas vendors, prepare/submit required purchase orders and receive product into database.
• Monitor and update vendor performance through daily reports - track requested ship dates and eta's.
• Achieve cost savings by negotiating contracts and pricing with suppliers and vendors.
• Maintain and review computerized records of items purchased and costs associated with purchases.
• Communicate with Freight Forwarders on all overseas shipments.
• Prepare and submit monthly Inventory in Transit reports to Accounting Management.
• Customer Service and Sales inquiries on product inventory and delivery.
• Purchase all warehouse and office supplies working with multiple suppliers.

• Schedule DND members with required healthcare appointments and prepare documents to appropriate provider.
• Address DND members inquiries promptly with clear explanations regarding healthcare appointments providing exceptional customer service at all times.
• Verify invoices from providers and ensure coded accurately and processed for payment.
• Purchase office supplies for the Health Centre and maintain accurate stock levels for daily use.
• Maintain DND personnel records and update internal databases to support document management.
• Prepare and process DND patient referrals and arrange transportation requests to medical appointments.

Purchasing Assistant:

• Communicate with suppliers on a daily basis to fulfill purchase order requirements and report in database.
• Prepare daily target results of supplies and materials from suppliers.
• Create daily progress reports with statistical information for management meetings.

Compensation & Benefits Assistant:

• Update employee personal and confidential information records in hard copy and in company database.
• Verify and compile employee weekly paystubs, monthly bonuses, new hire/expatriate/pension and retiree packages.
• Reorganize employee annual review filing system which encompasses approximately 3,500 files over 15 years.

• Research, compile and arrange travel and accommodations for Instructors, staff and students (clients) world-wide.
• Record, maintain Instructor files completing updates on certifications, course development, and yearly reviews.
• Organize and ensure required students personal records were in order and generate Certificate and Record of Training documentation for all students upon course completion.
• Invigilate and assess (scored/recorded/reported) student exams at Toronto Training Centre when required.

• Direct support to VP of Executive Services, in conjunction with Executive/C-Suite level clients during their career transition process.
• Coordinate frequent executive meetings and events for up to 40 local and remote attendees.
• Organize all logistics, select internal/external sites, confirm facility arrangements, order food, facilitate participant coordination, prepare materials and update presentations.
• Initiate cost reduction program up to 15% on event planning, food orders, office supplies with external vendors.
• Purchase office equipment and supplies ensuring expenditures remained within operational budget.
• Project Management of three office renovations/construction projects over a five year period.
• Support two local sales representatives with monthly client inquiries/progress reports for up to 80 clients.
• Handle all logistics for a separate, onsite centre over a 7 month period for more than 1,200 clients.
• Oversee the implementation of two new telecom equipment installations, provide training to employees.
• Increased savings by working with Corporate IT troubleshooting and resolving all technical issues.