Tina Julia Choane
Food & Beverage Supervisor
Edmonton,AB
Summary
Service-centric Restaurant Supervisor with 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Puddle Duck Enterprise Bears Paw Bakery
07.2022 - 02.2024
- Maximized team productivity by expertly delegating tasks to Front/Bakers staff.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed food preparation and cooking activities to meet health and safety standards.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- In-Charge of Health & Safety Protocol that is followed at a workplace, as was in the Health & Safety Committee.
Restaurant Supervisor
Alshaya Group PF Changs
06.2015 - 06.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- I was Nominated to be a Store Training Coordinator for Qatar Market, whereby I train Staff about new Items on Menu for Product Knowledge.
- Was Also involved in Development Program, observing staff potential for growth within Company.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Enhanced team performance with regular evaluations and constructive feedback.
Restuarant Supervisor
Tsogo Sun Garden Court Hatfield
01.2010 - 04.2015
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Monitored food preparation, production, and plating for quality control.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Developed marketing strategies to increase brand visibility in local community, attracting new customers.
Education
High School Diploma -
University of Peninsula Technology
Granger Bay Waterfront01.2009
Skills
- Cash Handling
- Operational Efficiency
- Kitchen Staff Supervision
- Staff Training
- Team Coordination
- Inventory controls
- Personnel Evaluations
- Disciplinary Write Ups
- Greeting and Seating Guests
- Task Delegation
- Service Quality Standards Evaluation
- Restaurant policies and procedures
- Sales strategy
Languages
English
Elementary
Certification
- Advanced Food Handler Certification
- ProServe Certification
- Food & Beverage Management Diploma
Timeline
Restaurant Supervisor
Puddle Duck Enterprise Bears Paw Bakery
07.2022 - 02.2024
Restaurant Supervisor
Alshaya Group PF Changs
06.2015 - 06.2022
Restuarant Supervisor
Tsogo Sun Garden Court Hatfield
01.2010 - 04.2015
High School Diploma -
University of Peninsula Technology
- Advanced Food Handler Certification
- ProServe Certification
- Food & Beverage Management Diploma
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