Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tina Zapletal

Toronto,ON

Summary

A dynamic sales leader and strategic thinker with a stellar history in the elevator industry. Renowned for pioneering innovative account management techniques and driving unprecedented growth. Brings a wealth of expertise in cultivating partnerships, spearheading operational excellence, and leading high-caliber teams to new heights of success.

Overview

14
14
years of professional experience

Work History

Account Manager

Schindler Elevator Corporation
10.2012 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Sales Consultant

KONE Elevators & Escalators
10.2010 - 10.2012
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Bachelor of Arts - History

University of Western Ontario
London, ON
06.2006

Skills

    Strategic Business Development

    - Exceptional ability to forecast market shifts and proactively adapt sales tactics to secure competitive advantage

    Analytical Acumen

    - Celebrated for deploying tactical solutions that enhance service delivery and elevate customer satisfaction

    Client Retention

    - Champion of customer-centric approaches, ensuring enduring relationships and a loyal client base

    Customer Relationship Management

    - Skilled artisan in contract negotiations, consistently securing lucrative deals and fostering business growth

    Goal Oriented

    - focused on surpassing annual objectives

    Revenue Growth

    - has maintained year over year financial growth

Languages

English
Full Professional

Timeline

Account Manager

Schindler Elevator Corporation
10.2012 - Current

Sales Consultant

KONE Elevators & Escalators
10.2010 - 10.2012

Bachelor of Arts - History

University of Western Ontario

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Tina Zapletal