Tina Yang
Fresno
Summary
Talented floor manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing expertise and several years' experience.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Floor Manager
McDonald's
Fresno
11.2019 - Current
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Monitored food quality and adherence to health regulations consistently.
- Maintained a safe, clean and organized floor environment.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Ensured that all staff members adhered to safety guidelines and regulations.
Paraprofessional
Stepping Stones Group
Fresno
01.2024 - 06.2024
- Supported students in academic tasks and daily activities.
- Provided one-on-one support to students with diverse learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
Education
Sunnyside High School
Fresno, CASome College (No Degree) - Radiology
Fresno City College
Fresno, CASkills
- Customer service
- Health regulation compliance
- Team supervision
- Floor operations management
- Policy enforcement
Timeline
Paraprofessional
Stepping Stones Group
01.2024 - 06.2024
Floor Manager
McDonald's
11.2019 - Current
Sunnyside High School
Some College (No Degree) - Radiology
Fresno City College