Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tina Toulabi

Surrey

Summary

Highly motivated and dedicated professional with one year of customer service experience in the hospitality industry. Since joining Centrum Concierge and Security Inc. in May 2024, demonstrated the ability to excel in a fast-paced environment while delivering exceptional service. Skilled in resolving customer concerns efficiently, fostering positive client relationships, and maintaining high operational standards. Strong communication, problem-solving, and organizational skills. Demonstrates a calm and effective approach to managing emergencies and collaborating with building managers and strata managers.

Knowledgeable Sales Associate with a strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Centrum Concierge and Security Inc.
05.2024 - Current
  • Administration duties, answering phone calls, and providing customer service.
  • Take initiatives to assist, monitor, and act as a resource of information.
  • Review, analyze, and collect video footage and electronic key activities for investigations.
  • Provide exemplary customer service to both residents and stakeholders or management.
  • Handle emergency situations with a quick, calm response and effective decision-making.
  • Collaborate closely with strata and building managers to address and resolve operational and resident issues.

Sales Associate

Vasfi Clothes Store
08.2021 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Associate - Computer Science

Alexander College

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling
  • Guest services
  • Stock replenishment
  • Customer relationship management (CRM)
  • POS system operation
  • Refunds and exchanges
  • Customer support

Languages

French
Limited Working
English
Native or Bilingual
Farsi
Native or Bilingual
German
Professional Working

Timeline

Customer Service Associate

Centrum Concierge and Security Inc.
05.2024 - Current

Sales Associate

Vasfi Clothes Store
08.2021 - 09.2023

Associate - Computer Science

Alexander College
Tina Toulabi