Summary
Overview
Work History
Education
Skills
Timeline
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Tina Straczek

Calgary,AB

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Wilder Institute - Calgary Zoo and within all the rolls I play in this industry. I have a proven ability to enhance guest experiences through effective communication and problem-solving. Strong work ethic and adaptability, complemented by expertise in communication and team collaboration, ensuring seamless operations and high customer satisfaction. I thrive in a customer service roll. I'm very attentive to peoples needs, and can often navigate through most situations with ease. I'm confident, self sufficient,organized and tend to get along with everyone. I posses a positive attitude and try to carry that forward in all environments.

Overview

4
4
years of professional experience

Work History

Server

Wilder Institute- Calgary Zoo
07.2022 - Current
  • Provided exceptional customer service, ensuring guests' needs were met efficiently and effectively.
  • Maintained thorough knowledge of menu offerings, facilitating informed recommendations to customers.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
  • Resolved customer complaints promptly, fostering a positive dining experience and client satisfaction.
  • Monitored dining area for cleanliness and organization, maintaining a welcoming atmosphere for guests.
  • Conducted regular inventory checks on supplies, ensuring adequate stock levels for seamless operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Event Decorator

Wedding Finesse Event Decor & Rentals Inc.
02.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Tina's Cleaning Service

Self Employed Services
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

St.Mary's Highschool
Calgary, AB
06-1999

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Supply restocking
  • Quality control
  • Banquet coordination
  • Upselling techniques
  • Dish preparation
  • Positive guest interactions
  • Positive and professional
  • Buffet setup and takedown
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • High energy and stamina
  • Excellent communication

Timeline

Server

Wilder Institute- Calgary Zoo
07.2022 - Current

Event Decorator

Wedding Finesse Event Decor & Rentals Inc.
02.2021 - Current

Tina's Cleaning Service

Self Employed Services
01.2021 - Current

High School Diploma -

St.Mary's Highschool

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Tina Straczek