Tina Sloat
Woodstock,ON
Summary
Dynamic operations leader with a proven track record at BDR International, enhancing team efficiency through strategic scheduling and problem-solving. Expert in customer relations and organizational skills, I foster teamwork and drive results, ensuring seamless dispatch operations and improved service delivery. Committed to continuous improvement and operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Operations Team Lead
BDR International
01.2010 - Current
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Managed drivers scheduling, vacation, and trip costing to ensure customer requirements are met
- Manged facility and drivers trips for HOS to ensure utilization targets are met
- Assist buyers and dispatch with freight requirements and problem solving as needed
- Ensure daily trips are built and all appointments booked
Dispatcher Coordinator
Transzach Logistics
01.2008 - 01.2010
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
Kooi Trucking
03.2006 - 01.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Booked carriers to manage freight based on customers needs
Dispatch Manager
Excel Delivery
01.1994 - 09.2001
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Dispatched driver on daily deliveries based on customer requirements
Education
High School Diploma -
IDCI
Ingersoll, ONSkills
- Customer relations
- Scheduling coordination
- Teamwork
- Time management
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Strategic planning
Languages
English
Full Professional
Timeline
Operations Team Lead
BDR International
01.2010 - Current
Dispatcher Coordinator
Transzach Logistics
01.2008 - 01.2010
Dispatcher
Kooi Trucking
03.2006 - 01.2008
Dispatch Manager
Excel Delivery
01.1994 - 09.2001
High School Diploma -
IDCI
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