Summary
Overview
Work History
Education
Skills
Timeline
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Tina Sibbald

Niagara Falls,ON

Summary

Dynamic professional with a proven track record at Divine Group, excelling in team leadership and strategic sales initiatives. Demonstrates exceptional organization and time management skills, consistently exceeding sales targets. Adept at fostering client relationships and enhancing customer satisfaction through proactive communication and innovative solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

22
22
years of professional experience

Work History

Receptionist

Renaud Law
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Regional Manager

Divine Group
05.2003 - 08.2024
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.

Cocktail Server /Manager of Operations

Monello's
06.2022 - 01.2024
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Maintained clean and organized bar area.
  • Developed signature cocktail that became bestseller, contributing to bar's reputation for innovative drinks.
  • Assisted in menu design and updates, providing insights on customer preferences and seasonal trends.

Education

Diploma - Legal Assistant

Trios College
Toronto, ON
01-2025

Diploma - Correctional Worker

Niagara College
Welland, ON
06-1999

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Business administration

Timeline

Receptionist

Renaud Law
10.2024 - Current

Cocktail Server /Manager of Operations

Monello's
06.2022 - 01.2024

Regional Manager

Divine Group
05.2003 - 08.2024

Diploma - Legal Assistant

Trios College

Diploma - Correctional Worker

Niagara College

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Tina Sibbald