Tina shibu George
Scarborough
Summary
As an experienced Business Development Executive with 2 years and 7 months of proven success, I have showed expertise in driving revenue growth, building strategic partnerships, and expanding market share. My strong communication and negotiation skills have enabled me to establish and maintain long-term relationships with clients, resulting in increased sales and customer satisfaction. I am a results-driven professional with a track record of exceeding targets and achieving business objectives. With a deep understanding of market trends and customer needs, I am adept at identifying opportunities for growth and developing effective strategies to capitalize on them.
Overview
14
14
years of professional experience
Work History
Business Development Executive
Elmeasure
03.2021 - 09.2024
- Manage and mentor junior business development staff.
- Attend industry events and conferences to network and generate leads
- Stay up-to-date with industry trends and market developments
- Analyze and report on sales and business development performance
- Negotiate and close deals with clients and partners
- Build and maintain strong relationships with clients and partners
- Identify and pursue new business opportunities through market research and analysis
- Develop and implement strategic business plans to achieve company goals and objectives
Immigration Consultants
Y Axis
09.2019 - 05.2020
- Representing clients in immigration hearings and appeals, if necessary.
- Keeping up-to-date with changes in immigration laws and regulations
- Maintaining accurate records and documentation of clients' immigration cases
- Conducting research on immigration policies and procedures
- Communicating with government agencies and officials regarding clients' immigration status
- Preparing and submitting immigration applications on behalf of clients
- Providing guidance and advice on immigration laws and regulations
- Assessing clients' eligibility for immigration to a specific country
Admission officer
The HDFC School
02.2019 - 08.2019
- Stay up-to-date on industry trends and best practices in admissions and enrollment management.
- Provide guidance and support to students throughout the admission process
- Manage and maintain student records and databases related to admissions
- Collaborate with academic departments and other campus offices to ensure a smooth admission process for students
- Conduct campus tours and information sessions for prospective students and families
- Communicate with prospective students and families about the admission process and requirements
Service Desk
Tangoe softech
04.2017 - 07.2018
- Adhere to established service level agreements (SLAs)
- Participate in team meetings and contribute to continuous improvement initiatives
- Escalate complex issues to appropriate teams or vendors for further investigation and resolution
- Document and track all reported issues and resolutions in a ticketing system
- Respond to and resolve technical issues reported by end-users via phone, email, or in-person
Process Analyst
HCL
10.2014 - 12.2016
- Conduct root cause analysis to identify and address process-related problems
- Develop and maintain process documentation, including standard operating procedures and work instructions
- Monitor and track process performance metrics to identify trends and opportunities for improvement
- Collaborate with cross-functional teams to identify and resolve process-related issues
- Develop and implement process improvement initiatives to increase efficiency and productivity
- Analyze and evaluate business processes to identify areas for improvement and optimization
Customer Service Executive
Inso International
04.2010 - 02.2013
- Continuously improve customer service processes and procedures.
- Meet or exceed customer service goals and metrics
- Identify and escalate complex customer issues to appropriate departments
- Collaborate with other departments to ensure customer needs are met
- Manage customer accounts and update customer information
- Process orders, returns, and exchanges
- Maintain a high level of customer satisfaction and loyalty
- Resolve customer issues and complaints in a professional and efficient manner
- Provide accurate and timely information to customers
- Respond to customer inquiries and complaints via phone, email, and chat
Education
BA - English communications
Tamil Nadu Open University
Chennai03.2013
10th - undefined
Private
Private03.2005
Skills
- Experienced in managing a sales team and driving revenue growth
- Skilled in developing and implementing strategic plans to achieve business objectives
- Strong ability to build and maintain relationships with clients
- Proven track record of successfully identifying and pursuing new business opportunities
- Ability to work independently and collaboratively in a fast-paced environment
Languages
English - Upper intermediate (B2)
Tamil - Upper intermediate (B2)
Malayalam - Elementary (A2)
Kannada - Elementary (A2)
Address
158 Galloway road, Scarborough, M1E 1X2
Timeline
Business Development Executive
Elmeasure
03.2021 - 09.2024
Immigration Consultants
Y Axis
09.2019 - 05.2020
Admission officer
The HDFC School
02.2019 - 08.2019
Service Desk
Tangoe softech
04.2017 - 07.2018
Process Analyst
HCL
10.2014 - 12.2016
Customer Service Executive
Inso International
04.2010 - 02.2013
BA - English communications
Tamil Nadu Open University
10th - undefined
Private
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