Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Developed and implemented customer service policies to enhance satisfaction.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Achieved results by working with staff to meet established targets.
Monitored workflow to improve employee time management and increase productivity.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Accomplished multiple tasks within established timeframes.
Paid attention to detail while completing assignments.
Maintained professional, organized, and safe environment for employees and patrons.