Summary
Overview
Work History
Education
Skills
Timeline
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TINA ROCKERY

Brantford

Summary

Customer Service Representative with over 15 years of experience in front-line customer service, including first responder, animal welfare, sales, financial environments and insurance claims adjuster. Familiar with special computer software, conflict resolution and possess a positive attitude. Aiming to use this experience and proven skills to effectively be a positive and effective addition to your team.

Overview

20
20
years of professional experience

Work History

Auto Claims Adjuster

CUMIS
01.2024 - Current
  • Acted as a reliable first point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Issued payments for repairs, rental cars and total loss settlement.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.

Intermediate Auto Claims Adjuster

Definity Insurance
01.2022 - 01.2024
  • Handle auto claims for repairs or total losses
  • Process claims payments within authority level
  • Confirm if claims are covered under auto policy
  • Explain claim process and total loss process to customers in a language they can understand
  • Maintain detailed files
  • Initiate salvage and subrogation files and assist in SIU investigations.

Animal Service Worker

Brant County SPCA
01.2020 - 2022
  • Responds to public reports about sick, aggressive or injured animals; assist Police, Fire and By-law enforcement agencies with animal incidents
  • Track service calls in PetPoint Management System, complete daily logs, and detailed reports
  • First on scene to many stressful situations to provide resolution
  • Proactively looks for ways to contribute to customer requests and satisfaction.

Inside Sales Representative

United Rentals
01.2016 - 01.2020
  • Provided customer service both over phone and in-person
  • Acted as liaison between outside sales representative to generate sales and customer satisfaction
  • Maintained and organized all files to ensure accurate year-end inventory
  • Ordered office supplies
  • Responsible for daily cash and debit transactions and reconciling all discrepancies.

Security Officer

OLG Casino Brantford
01.2005 - 01.2016
  • Provided optimal security and front-line customer service to all patrons
  • Preformed administrative duties such as answering phones, filing complete logs books and detailed reports
  • Documented all security related situations including trespassing, intoxication, and cheat at play.

Education

DIPLOMA-HONOURS - Police Foundations

Westervelt College London
London, ON
01.2006

Skills

  • Proficient in Micro Soft Office, CDS, Guidewire, Claims Center, Mitchell and Audatex
  • Problem-solving abilities
  • Employs superior public relations and customer service skills
  • Highly effective organizational skills and attention to detail
  • Works well under pressure independently or part of a team
  • Excellent communication skills
  • Claims Investigation
  • Risk Assessment

Timeline

Auto Claims Adjuster

CUMIS
01.2024 - Current

Intermediate Auto Claims Adjuster

Definity Insurance
01.2022 - 01.2024

Animal Service Worker

Brant County SPCA
01.2020 - 2022

Inside Sales Representative

United Rentals
01.2016 - 01.2020

Security Officer

OLG Casino Brantford
01.2005 - 01.2016

DIPLOMA-HONOURS - Police Foundations

Westervelt College London

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TINA ROCKERY