Hi, I’m
TINA ROBERTSON
Welland,Ontario
Summary
Experienced in managing daily operations with a strong focus on customer service and team leadership. Bringing skills in inventory management, conflict resolution, and promotional campaign development. Successful at building and maintaining positive supplier relationships while driving sales growth and ensuring smooth operations.
Overview
15
years of professional experience
1
Certification
Work History
Trappers Sports Bar
Bar Manager/ Events Coordinator
03.2014 - 02.2025
Job overview
- Managed daily operations, including scheduling, ordering, and inventory control.
- Updated bar menu for alternating seasonal and holiday promotions.
- Recruited, hired and trained new members of bar staff.
- Provided exceptional customer service at all times, resolving complaints quickly and professionally.
- Built and managed team to keep daily operations running smoothly.
- Monitored daily operations, including cash handling procedures and staff performance reviews.
- Kept detailed and up-to-date records of inventory, budgets, and payroll.
- Maintained positive relationships with suppliers by promptly responding to inquiries or requests.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Resolved customer complaints in a timely and professional manner.
- Communicated well and worked cooperatively with employees and customers.
- Conducted opening and closing operational routines to drive successful start or completion of daily business.
- Scheduling and management of bar staff, hostess, bussers, bar backs and security.
- Provided direction and guidance to staff members working at different levels of the organization.
- Leveraged strong communication skills while interacting with customers and resolving their issues related to entertainment services.
- Negotiated contracts with vendors to ensure competitive pricing for entertainment services.
- Oversaw production tasks such as setting up stages, audio equipment, lighting systems.
- Inventory control, ordering
- Experienced in managing daily operations with a strong focus on customer service and team leadership.
- Bringing skills in inventory management, conflict resolution, and promotional campaign development.
- Successful at building and maintaining positive supplier relationships while driving sales growth and ensuring smooth operations.
The Keg Steakhouse
Floor Supervisor
03.2012 - 03.2014
Jimmy Buffets Margaritaville
Bar/Entertainment Manager
03.2010 - 04.2012
Education
30 Years Experience in The Hospitality Industry
Skills
- Verbal and written communication
- Time management
- Inventory management
- Conflict resolution
- FOH operations oversight
- Performance monitoring
- Sales promotion
- Menu updating
- Cost control
- Staff scheduling
- Labor cost control
- Customer service
- Team leadership
- Supply ordering
- Vendor negotiation
- Customer relationship building
- Event planning
- Outgoing personality
- Bar management
- Quality control
- Event coordination
- Service-oriented mindset
Languages
English
Full Professional
Certification
Smart Serve
Timeline
Bar Manager/ Events Coordinator
Trappers Sports Bar
03.2014 - 02.2025
Floor Supervisor
The Keg Steakhouse
03.2012 - 03.2014
Bar/Entertainment Manager
Jimmy Buffets Margaritaville
03.2010 - 04.2012
30 Years Experience in The Hospitality Industry
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