Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina R. Harrington

Vacaville

Summary

I am looking forward to doing what I love, which is serving people. I am organized, enthusiastic, and initiative-taking. I enjoy the challenge of providing world-changing customer service and working with diverse cultures. I have a keen sense of making sure all members of the public are treated with equal value. In my past role as Facility/Fundraising Director for a non-profit rehabilitation center, I was responsible and successful with creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences. I facilitated individuals back to their communities equipped with the tools to have successful drug-free, healthy, and employable members of society. Making Confidentiality Protocols (PII) guidelines is a priority for me. In my current role as Service Manager, I have and supervise twenty-six employees under my leadership. This includes scheduling, performance reviews, corrective actions, coaching, induvial development plans, audits, bookkeeping, reconciling cash and maintaining confidentiality. My experience will help to positively support my colleagues and provide excellent customer service.

Overview

17
17
years of professional experience

Work History

Service Manager

Sprouts Farmers Market Inc, Grocery
07.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Assistant Bakery Manager

WinCo Foods
01.2016 - 07.2019
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.

Facility Director

Walter Hoving Home
02.2008 - 01.2016
  • Promoted a culture of continuous improvement by encouraging staff input on operational enhancements or process modifications.
  • Oversaw budget planning and management, maintaining fiscal responsibility throughout all projects.
  • Determined effective maintenance schedules to keep equipment and systems running smoothly.
  • Applied safety knowledge, codes understanding, and project management skills to complete tasks quickly and with minimal down time.
  • Established strong vendor relationships, resulting in cost-effective contracts and improved service quality.
  • Managed daily operations for optimal performance, ensuring smooth functioning of the facility.
  • Improved facility efficiency by streamlining processes and implementing cost-saving measures.
  • Controlled inventory according to needs and budget requirements.
  • Led staff training initiatives to improve employee skill sets and boost productivity levels.
  • Ensured compliance with local, state, and federal regulations related to safety, health, and environmental concerns.
  • Conducted regular audits of facility systems to identify areas for improvement or necessary upgrades.

Education

High School Diploma -

Vacaville High
Vacaville, CA

Skills

  • Typing 40wpm
  • QuickBooks
  • Payroll
  • Filing, emailing & memorandums
  • Knowledge of office methods, supplies and equipment
  • Ability to perform difficult clerical work, including ability to spell correctly
  • Ability to follow oral and written directions
  • Ability to meet and deal tactfully with the public
  • Excel, PowerPoint Outlook, POS, and Word
  • Budgeting
  • Fundraising and applying for Grants
  • Event planning
  • Facility scheduling
  • Confidential Protocols

Timeline

Service Manager

Sprouts Farmers Market Inc, Grocery
07.2019 - Current

Assistant Bakery Manager

WinCo Foods
01.2016 - 07.2019

Facility Director

Walter Hoving Home
02.2008 - 01.2016

High School Diploma -

Vacaville High
Tina R. Harrington