Tina Presley

Work History

Direct of Clinics Medical Staff Credentialing

Cochise Community Hospita;

10.2021 - 12.2023

Joined hospital in Willcox AZ, on December 6, 2021
It was a great learning experience I am proud of the work I was able to do with the staff and providers of the clinic's
It was my first experience working in a hospital and I am grateful for all I have learned
Responsible for bringing two clinics into compliance with state and federal bodies
Create new policies and procedures
Responsible for creating a patient-centered practice
Put in place policies on patient return calls and refill expectations; set up patient portal: Initiated automated appointment call program
Increased patient collections, and improved patient visits along with making sure no patient was turned away by customizing provider schedules
Create a positive working environment
I set very clear expectations for the working environment
I created a cohesive team that was respectful and patient-centered
Included providers in all decision-making by holding monthly meetings to address any issues, I made sure the providers had a voice at the table and lobbied to get the providers additional funding for training and equipment
When I joined the practice The hospital had launched a new EMR system unfortunately there was not a lot of training at the time of going live, so I initiated a training program for them over the course of 4 months
Over the two years with the practice, I set up and conducted several quality improvement projects including A1-C, PHQ9 Depression screening, Breast screening, Psychotropic consents
I was on the following boards: Quality, Admin, and Infection Control, and I worked with outside groups including SAHA.

CEO

Alaska Medical Specialties Alaska Cancer Treatment Center\Alaska Urological Institute\Primary care\Alaska Integrative Medicine Alaska Breast and cosmetic Center\Alaska Clinical Research Center\Alaska Pulmonology Center

01.2010 - 01.2020

Responsible for developing and implementing the clinic's mission and strategic plan
Develops and updates organizational design for maximum productivity and control of quality and costs
Ensures the financial viability of the clinic by maintaining control systems to control finances and staffing
Ensures clinic compliance with all regulatory agencies and the rules of accrediting bodies
Represents the clinic in its relationships with other health organizations, government agencies, and third-party payers
Serves as liaison and channel of communication between the board and its committees and administrative staff
Oversees daily office operations and delegates authority to assigned supervisors
My starting position was the Office manager of a urology clinic, which eventually led to my current role as CEO
Streamlined processes
Set-up accountability
Went from a 65%-95'% Accounts Receivable collection rate
Assisted in building state-of-the-art Cancer, Surgical, and imaging Centers
Lead the team for Accreditation through ACR, AAASF, CLIA
Oversight of the licensing of the Aurora Surgery Center with the state of Alaska and the Alaska Cancer Treatment Center with the NRC
Successfully negotiated contracts with insurance carriers
Utilizing the fact we were a multi-specialty clinic and could provide a continuum of care for their members
Moved the call center, coding, billing, and HR to Arizona, thus saving the company 300,000.00 Annually
Kept patient satisfaction at a consistent 95%
Created a COVID-19 team, response, and implantation rollout within five days.

Office Manager (for Appx 3 Years) to CEO

Alaska Urological Associates

01.2006 - 01.2010

Assists supervisors in developing and implementing short- and long-term work plans and objectives for clerical functions. Increased patient collections by 75%.
Assists supervisors in understanding/implementing clinic policies and procedures
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
Ensured the office is staffed appropriately.
Assists in recruiting, hiring, orientation, development, and evaluation of clerical staff
Established and maintained an efficient and responsive patient flow system
Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies
Streamlining processes
Team Building
Staff Education
Implemented a disruptive physician program
Assisted the board in outreach programs
Worked with the board to improve patient care.

Summary

Overview

Work History

Direct of Clinics Medical Staff Credentialing

CEO

Office Manager (for Appx 3 Years) to CEO

Education

GED -

Skills

Timeline

References

References

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