TINA PATEL
Edmonton,AB
Summary
Experienced and energetic Counter Staff with a proven record of providing excellent customer service and achieving sales goals within fast casual restaurant concepts. Skilled in discovering customer needs, suggesting appropriate products, and maintaining a clean and appealing customer service area. Proficient in preparing a variety of customer beverage orders and preparing food items. Strong knowledge of store policies and procedures, cash handling, register policies, and accounting policies. A motivated team player with a minimum of two years of experience in Food & Beverage.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Fat Bastard Burrito
Toronto, ON
10.2022 - 01.2024
- Managed food and labor costs, ensuring profitability while maintaining quality standards
- Cultivated team confidence, efficiency, and positivity by guiding and helping team members improve
- Contribute to team development with the General Manager and Operation Team
- Daily systems check and constant scanning of the restaurant for any issues
- Monitored facilities and equipment maintenance and scheduled repairs or preventative maintenance as required
- Competency and comfort with all FOH equipment including: POS system, soda fountain, milkshake machine and online sales tools (UberEats, DoorDash)
- Coached hourly team members on standard operating procedures and ensured team members were performing to company standard
CREW MEMBER
Fat Bastard Burrito
10.2021 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Managed customer orders and transactions through the POS system
- Prepared and served food and beverages to customers
- Maintained cleanliness of the restaurant and work area
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
Diploma - Civil Engineering Technician
Seneca College of Applied Arts And Technology
12.2022
Bachelor of Technology - Civil Engineering
GIDC Degree Engineering College
09.2020
Skills
- Proven record of experience within fast casual restaurant concepts
- Ability to greet and connect with customers, providing excellent service
- Strong knowledge of food preparation
- Familiarity with store policies and procedures, cash handling, register policies, and accounting policies
- Ability to suggest products to customers to enhance service and meet sales goals
- Ability to maintain customer service area and equipment in a clean and appealing manner
- Knowledge of Opening/Closing/Shift handover and cleaning standards and ability to work as a team player
- Ability to follow cash handling, register policies, and accounting policies
- Energetic, motivated, and a team player with a positive attitude and strong work ethic
Timeline
Shift Supervisor
Fat Bastard Burrito
10.2022 - 01.2024
CREW MEMBER
Fat Bastard Burrito
10.2021 - 09.2022
Diploma - Civil Engineering Technician
Seneca College of Applied Arts And Technology
Bachelor of Technology - Civil Engineering
GIDC Degree Engineering College
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