Tina Pamnani
North York
Summary
Dynamic banking expert with a strong focus on maximizing profitability in trade finance. Successfully established and expanded trade services, driving annual business worth millions while ensuring compliance and fostering robust client relationships.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Senior CSR-Corporate Commercial Banking
SBI Canada
Toronto
01.2022 - Current
- Coordinated credit submissions and prepared documentation to support relationship managers and credit officers in decision-making.
- Monitored covenants and tracked facility usage to ensure compliance with client agreements and regulatory standards.
- Ensured accuracy in transaction processing, client onboarding, and commercial banking procedures.
- Addressed complex client inquiries and resolved service challenges as escalation point, enhancing client satisfaction.
- Collaborated with relationship managers, treasury, credit risk, and operations teams to enhance client service.
- Ensured adherence to regulatory requirements, AML/KYC standards, and internal policies.
Assistant Manager (Trade & Finance)
HSBC Ltd
Pune
12.2012 - 10.2015
Assistant Manager (Global Trade & Finance)
HSBC Ltd.
Pune
01.2008 - 10.2015
- Managed sales of inland and trade finance products and services, planning and expanding Trade Finance business.
- Establishing the operating model for the Trade Finance business; ensuring that the bank has a complete product offering for its clients.
- Inspecting day-to-day transaction processing and customer service activities of Trade Services with the primary purpose of meeting service standards and resolving customer queries & complaints. Closely review transactions ensuring full compliance with regulations.
- Monitoring and managing key control processes including transaction checklists through regular intervention.
- Managed import and export collections and processed Letter of Credit (L/C) bills to ensure timely payments and acceptance.
- Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.
- Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
- Managed relationships of corporate clients in Indore and Pune with a team of ten to Twelve personnel.
- Developed business relationship with trading companies for the issuance of Letters of Credit (L/Cs) on a back-to-back basis.
- Established the Trade Finance business in Pune and Indore; drove annual business worth multi-Millions of USD for Trade products to corporate clients.
- Contributed to the development of the Trade Finance strategy of the bank through suggestions on best practices, process and Cost saving initiatives.
- Identified new markets to increase the trade portfolio and revenues through measures such as Referral and established relationship with customers Referrals and established correspondent banking relationships.
Assistant Manager (Customer Service)
HSBC Ltd
Indore
01.2008 - 11.2012
- Managing the sales of inland and trade finance products and services; planning and expanding the Trade Finance business.Directing and controlling the activities of the Trade Team with the objective of maximizing profit contribution as well as achieving revenue and volume targets assigned to the team.Establishing the operating model for the Trade Finance business; ensuring that the bank has a complete product offering for its clients.Leading the team in acquisition of new corporate clients for the trade business; interacting with stakeholders; focusing on deepening of existing corporate relationships to help in generating more trade business.Inspecting day-to-day transaction processing and customer service activities of Trade Services with the primary purpose of meeting service standards and resolving customer queries & complaints. Closely review transactions ensuring full compliance with regulations.Resolving queries and clarifications related to RBI inspections and internal audits.Delivered efficient and high-quality services to customers while adhering to compliance and regulatory norms.Monitoring and managing key control processes including transaction checklists through regular intervention.Supervising the provision of end-to-end transactional services on documentation for trade requirements.Taking care of all import & export collection and Letter of Credit (L/C) bills; effecting payments and sending acceptance for import bills.Developing the concept of Priority Banking which offers a fast-track service to high-value customers by assigning a single contact within the department for servicing of their business needs.Communicating product information and insights to the Trade Finance product team to help grow Trade Finance offerings in line with the market, internal and regulatory guidelines.Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.Cultivated relationships with corporate clients to enhance business opportunities. of corporate clients in Indore and Pune with a team of ten to Twelve personnel.Established business relationships with trading companies to issue Letters of Credit (L/Cs) on a back-to-back basis.Established Trade Finance business in Pune and Indore, generating multi-million USD in annual business for trade products to corporate clients.Contributed to the development of the Trade Finance strategy of the bank through suggestions on best practices, process and Cost saving initiatives.Identified new markets to expand trade portfolio and revenue through referrals and established correspondent banking relationships.Assistant Manager (Customer Service)Indore, IndiaJan 2008 - Nov 2012Business Development Manager, Endolabs HealthcareIndore, IndiaJun 2007 - Dec 2007
- Managed daily customer service operations and team performance at HSBC Ltd.
- Trained and mentored new staff on customer service protocols and systems.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
Business Development Manager
Endolabs Healthcare
Indore
06.2007 - 12.2007
Education
MBA - Human Resource
SGSIPS & D.A.V.V.
Indore01-2006
Graduation - Microbiology
SGSIPS & DAVV university
Indore01-2005
12th -
South India Cultural Higher Secondary School
Indore01-1999
10th -
South India Cultural Higher Secondary School
Indore01-1997
Skills
- Trade Finance
- Banking Operations
- Compliance oversight
- Transaction analysis
- Credit analysis
- SLA management
- Query management
- Operational Oversight
- Document management
- Team Management
- Talent Development
- Client relations
Certification
- Trade Certification from Indian Institute of Banking and Finance
- Credit and Documentary Credit Specialist certification (CDCS) - In Progress
Awards
- Won Second Position in Inter-college debate competition.
- Stood first in Advertising a product Competition at Inter college Level.
- Stood Second in AllMS Presentation competition.
- Active Member of College Placement Cell.
- Topped the College at Bachelor’s Degree level (Microbiology).
Languages
- English
- Hindi
- Sindhi
Personal Information
- Passport Number: Available
- Date of Birth: 08/14/81
- Marital Status: Married
Timeline
Senior CSR-Corporate Commercial Banking
SBI Canada
01.2022 - Current
Assistant Manager (Trade & Finance)
HSBC Ltd
12.2012 - 10.2015
Assistant Manager (Global Trade & Finance)
HSBC Ltd.
01.2008 - 10.2015
Assistant Manager (Customer Service)
HSBC Ltd
01.2008 - 11.2012
Business Development Manager
Endolabs Healthcare
06.2007 - 12.2007
MBA - Human Resource
SGSIPS & D.A.V.V.
Graduation - Microbiology
SGSIPS & DAVV university
12th -
South India Cultural Higher Secondary School
10th -
South India Cultural Higher Secondary School