Assisted customers in locating items, addressed questions and provided product samples.
Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Assistant Manager
Avemarvi Solutions Inc
07.2025 - 09.2025
Coordinated team schedules to optimize resource allocation and enhance productivity.
Assisted in implementing process improvements, resulting in streamlined operations and reduced turnaround time.
Supported training initiatives for new employees, fostering a collaborative work environment.
Monitored inventory levels and coordinated restocking efforts to ensure operational efficiency.
Analyzed customer feedback to identify areas for service enhancement and implemented actionable solutions.
Collaborated with cross-functional teams on projects aimed at improving client satisfaction and engagement.
Developed standard operating procedures to enhance workflow consistency and compliance standards.
Resolved customer inquiries promptly, ensuring high levels of satisfaction and repeat business.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Registration Officer
Elections Canada
04.2025 - 04.2025
Processed voter registrations efficiently, ensuring compliance with electoral regulations.
Assisted in maintaining accurate and up-to-date voter databases for effective election management.
Facilitated the resolution of registration inquiries, enhancing voter experience and accessibility.
Collaborated with team members to streamline registration workflows and improve service delivery.
Developed educational materials to inform the public about voting eligibility and registration processes.
Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Receptionist
The 401 Group of Companies
07.2024 - 10.2024
Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Answered multi-line phone system, directing calls to appropriate departments promptly.
Maintained accurate records of incoming and outgoing correspondence for streamlined communication.
Assisted with office supply inventory management, ensuring availability of essential materials.
Implemented filing system improvements, enhancing document retrieval efficiency for staff members.
Provided exceptional customer service by addressing inquiries and resolving issues effectively.
Supported administrative tasks, contributing to overall office organization and workflow efficiency.
Confirmed appointments, communicated with clients, and updated client records.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Diploma - Executive Office Administration
CDI College
Hamilton, ON
10.2015
Diploma - Fitness And Nutrition
Thompson Education
02.2002
GED - High-school Graduate
LCVI
Kingston, ON
06.1992
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Staff training and development
Conflict resolution
Multitasking and organization
Verbal and written communication
Coaching and mentoring
Microsoft office expertise
Customer service and satisfaction
Computer skills
Multitasking Abilities
Organizational skills
Overview
1
1
10 Years experience
Languages
English
Native or Bilingual
Summary
Customer engagement professional with proven history of effectively demonstrating and promoting products to diverse audiences. Known for collaborative approach and achieving high levels of customer satisfaction through interactive presentations. Reliable team player with focus on adaptability and meeting dynamic business needs, possessing strong communication and persuasion skills.
