Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tina Paisley

Tina Paisley

Kingston,ON

Summary

Dynamic Assistant Manager at Avemarvi Solutions Inc with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and process improvement, I successfully implemented training initiatives and developed standard operating procedures, resulting in a significant reduction in turnaround time and improved service delivery.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Avemarvi Solutions Inc
07.2025 - Current
  • Coordinated team schedules to optimize resource allocation and enhance productivity.
  • Assisted in implementing process improvements, resulting in streamlined operations and reduced turnaround time.
  • Supported training initiatives for new employees, fostering a collaborative work environment.
  • Monitored inventory levels and coordinated restocking efforts to ensure operational efficiency.
  • Analyzed customer feedback to identify areas for service enhancement and implemented actionable solutions.
  • Collaborated with cross-functional teams on projects aimed at improving client satisfaction and engagement.
  • Developed standard operating procedures to enhance workflow consistency and compliance standards.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Receptionist

The 401 Group of Companies
07.2024 - 10.2024
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Answered multi-line phone system, directing calls to appropriate departments promptly.
  • Maintained accurate records of incoming and outgoing correspondence for streamlined communication.
  • Assisted with office supply inventory management, ensuring availability of essential materials.
  • Implemented filing system improvements, enhancing document retrieval efficiency for staff members.
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Supported administrative tasks, contributing to overall office organization and workflow efficiency.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Registration Officer

Elections Canada
04.2025 - 04.2025
  • Processed voter registrations efficiently, ensuring compliance with electoral regulations.
  • Assisted in maintaining accurate and up-to-date voter databases for effective election management.
  • Facilitated the resolution of registration inquiries, enhancing voter experience and accessibility.
  • Collaborated with team members to streamline registration workflows and improve service delivery.
  • Developed educational materials to inform the public about voting eligibility and registration processes.
  • Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
  • Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.

Education

Diploma - Executive Office Administration

CDI College
Hamilton, ON
10.2015

Diploma - Fitness And Nutrition

Thompson Education
02.2002

GED - High-school Graduate

LCVI
Kingston, ON
06.1992

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Coaching and mentoring
  • Microsoft office expertise
  • Customer service and satisfaction
  • Computer skills
  • Multitasking Abilities
  • Organizational skills

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Avemarvi Solutions Inc
07.2025 - Current

Registration Officer

Elections Canada
04.2025 - 04.2025

Receptionist

The 401 Group of Companies
07.2024 - 10.2024

Diploma - Executive Office Administration

CDI College

Diploma - Fitness And Nutrition

Thompson Education

GED - High-school Graduate

LCVI

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Tina Paisley