TINA P-KIROVSKI
Toronto,ON
Summary
Organized and dedicated Administrative Assistant professional with 25+ years experience providing exceptional administrative/customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Homelife Vision Realty Inc.
08.2024 - Current
- Perform data entry tasks accurately, including filing and updating client records.
- Utilize Broker Bay for scheduling appointments.
- Assist with administrative tasks such as managing correspondence and maintaining office supplies.
- Support sales staff by utilizing Skyslope, Webforms, TRREB add/edit.
- Handle customer service inquiries with professionalism, ensuring a positive experience for all clients.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized front desk area, ensuring it is tidy and welcoming.
- Strong typing skills and attention to detail are required for accurate data entry and filing.
- Excellent customer service skills with the ability to communicate effectively both verbally and in writing.
Client Care Team Member
Royal Lepage Estate Realty Inc.
07.2023 - 07.2024
- Answer, screen and forward calls in a professional manner via Brokerbay
- Print, display and updated Window Feature Sheets
- Send messages or confirmations to showing agents regarding # of offers upon agents request
- Booking appointments for showings
- Handle deposit cheques for sold/leased listings and provide receipts
- Receive/send out confirmations, cancellation, refusals re: showings, appraisals, home inspections, buyer’s visits
- Input showing instructions on Brokerbay from active listings
- Scheduled appointments and conducted follow-up calls to clients.
Front Desk Administrator
Royal LePage Your Community Realty, Brokerage
08.2003 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed office listings, appointments for showings for 100+ agents.
- Answered and responded to all incoming caller's inquiries.
- Confirmed appointments and entered messages using QOC (internal paging system).
- Broker loaded and edited MLS listing using Realtor.ca
- Prepared Offers, Amendments, Waivers and other related documents.
- Booked open house, prepared feature sheets and uploaded listings, documents using Quick Office Commander
- Monitored the flow of correspondence to ensure proper action is taken in a timely manner.
Education
Certificate - Legal Assistant
Centennial College of Applied Arts And Technology
Scarborough, Ontario04-1991
Certificate - Legal Assistant
Humber College
Toronto, ON04-1989
Skills
- Internal communications
- Letter preparation
- Strong interpersonal skills
- Scheduling
- Filing
- Typing proficiency
- Clerical support
- Customer and client relations
- Dedicated team player
Timeline
Front Desk Receptionist
Homelife Vision Realty Inc.
08.2024 - Current
Client Care Team Member
Royal Lepage Estate Realty Inc.
07.2023 - 07.2024
Front Desk Administrator
Royal LePage Your Community Realty, Brokerage
08.2003 - 09.2018
Certificate - Legal Assistant
Centennial College of Applied Arts And Technology
Certificate - Legal Assistant
Humber College
Similar Profiles
Jessica HomerJessica Homer
Real Estate Salesperson at HomeLife/Vision Realty Inc.Real Estate Salesperson at HomeLife/Vision Realty Inc.
MUNEEZA KHANMUNEEZA KHAN
Business Development Manager at Homelife Realty, HomeLife Realty Services IncBusiness Development Manager at Homelife Realty, HomeLife Realty Services Inc
EKAMJOT KAHLONEKAMJOT KAHLON
Real Estate Agent at Homelife Miracle Realty LTDReal Estate Agent at Homelife Miracle Realty LTD