Tina Odette
Windsor
Summary
Dynamic restaurant owner and operator with a proven track record at our variety of restaurants, excelling in operations management and staff training. Enhanced customer satisfaction through streamlined processes and effective relationship management, resulting in improved employee retention. Committed to delivering exceptional service and fostering a collaborative work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Operator
MamO Bistro, Smoke & Spice, Sweet T's, Mamo Burger Bar, Vine + Ash, Georgia Rae's Hot Chicken
05.2004 - 08.2025
- Developed operational strategies to enhance efficiency across multiple dining establishments.
- Managed diverse teams, fostering collaboration and maintaining high service standards.
- Streamlined service processes, improving customer satisfaction and staff productivity.
- Trained and mentored new employees, promoting consistency in service delivery.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Restaurant Manger
Andiamo Group
06.2004 - 08.2008
- Oversaw daily operations, ensuring exceptional service delivery and guest satisfaction.
- Managed inventory control and procurement processes to optimize cost efficiency.
- Developed training programs for staff, enhancing service quality and operational knowledge.
- Implemented marketing strategies to increase customer engagement and restaurant visibility.
Education
Hotel Restaurant Management Diploma
St. Clair College of Applied Arts And Technology
Windsor06-2002
Skills
- Operations management
- Documentation and reporting
- Staff training and development
- Personnel management
- Inventory management
- Payroll processing
- Relationship management
- Strong work ethic
- Customer service
- Courteous and polite demeanor
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Certification
- Smart Serve Certified
- Food Safe Handling Certified
Timeline
Restaurant Manger
Andiamo Group
06.2004 - 08.2008
Owner/Operator
MamO Bistro, Smoke & Spice, Sweet T's, Mamo Burger Bar, Vine + Ash, Georgia Rae's Hot Chicken
05.2004 - 08.2025
Hotel Restaurant Management Diploma
St. Clair College of Applied Arts And Technology