Tina Munoz
Simi valley
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specializing in data entry, record management, and customer service, ensuring a smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
School Services Assistant II
Simi Valley Unified School Dist
Simi Valley
08.2023 - Current
- Scheduled service, changed, and ordered toner to keep printers and copiers functioning.
- Provided health office coverage to relieve staff during absences or breaks.
- Answered incoming calls, responded to emails, faxes, and other inquiries from customers and vendors.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Resolved discrepancies between time sheets and actual hours worked by employees.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Tracked data regarding student absences, truancy offenses, and disciplinary actions, with daily updates.
- Conducted random attendance record audits to ensure compliance with company policies and procedures.
- Collected and entered attendance data into the system, maintaining complete confidentiality and accuracy.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Maintained confidentiality of all student records in accordance with applicable laws and regulations.
- Verified student eligibility for absences, early dismissals, and tardies.
- Trained staff members to perform work activities and use computer applications.
- Assisted and supported teachers in initiating classroom discipline regarding attendance.
- Provided guidance on the appropriate steps to be taken to resolve attendance issues.
- Conducted proactive outreach to parents and guardians regarding unexcused absences.
- Collaborated with school administrators, teachers, counselors, and other personnel to identify potential attendance problems or conflicts.
- Answered students, staff members, parents, and guardians' inquiries about attendance policies and procedures.
- Assisted with the daily attendance processes, including tracking and monitoring attendance records.
- Managed school and student records to maintain integrity and accessibility.
Notary Public
Self-employed
Simi Valley
03.2022 - Current
- Documented transactions in the notary journal maintain permanent records.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Monitored expiration dates on customer IDs for accuracy and validity.
- Provided a secure environment for document signings.
- Asked signers about the validity of the information in the documents.
- Followed state laws regarding the proper completion of notarial acts.
- Scheduled appointments with customers in need of Notary services.
- Created and maintained records of notarized items in paper and electronic forms.
- Educated customers about the process and requirements for notarization.
Homeschool Teacher
Cedar Hallow
Simi Valley
08.2021 - 08.2022
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Managed and organized educational materials and resources to ensure an efficient learning experience.
- Supported digital online delivery of lessons and materials in home-based environment.
- Kept detailed records of student progress, attendance, and educational milestones.
- Implemented assistive technologies for struggling learners.
Product Development Manager
Centene
Woodland Hills
08.2016 - 07.2019
- Led and contributed to product development brainstorming sessions and ideation.
- Prepared cost analysis reports on new product development.
- Conducted research to determine ideal markets for products and services.
- Adhered to written risk and compliance policies and procedures for business activities.
- Maintained project timelines and budgets while ensuring quality standards.
- Supported efforts to develop and launch new product offerings and enhancements for existing products.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Monitored competitors' activities to stay ahead in the market.
- Facilitated meetings between stakeholders to discuss project status updates.
Eligibility Supervisor
Health Net
Woodland Hills
01.2014 - 08.2016
- Researched and prepared reports required by management or governmental agencies.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Updated knowledge of federal and state regulations governing public assistance programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in new hire training and development tasks.
Eligibility Lead
Health Net
Woodland
09.2008 - 01.2015
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
- Generated reports related to enrollments, activity levels, demographics. as requested by management.
- Researched customer inquiries regarding eligibility for Medicare programs.
- Analyzed customer data in order to identify trends and areas needing improvement in the enrollment process.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
- Reviewed applications to verify accuracy and completeness of information provided.
- Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
- Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.
- Explained eligibility details and affordability options to patients with kindness and respect.
Business Development Associate
WMC Mortgage
Woodland Hills
07.2003 - 04.2007
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Monitored competitor activities and market conditions to identify threats and opportunities.
- Produced sales documents, finalized deals and filed records.
- Offered assistance and coaching to other mortgage brokers to help develop new business.
- Collaborated with company teams to expedite loan approval processes.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Evaluated and approved loan applications based on established criteria.
- Provided assistance in resolving issues arising during processing or closing stages of a loan transaction.
- Clarified mortgage loan process details to educate borrowers.
- Identified valuable solutions for customers with credit problems.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Approved or denied loan applications and explained reasoning behind decisions.
Education
Certificate - Medical Front Office
West Valley Occupational
Winnetka, CA06-2008
High School Diploma -
Canoga Park High School
Canoga Park, CA06-2002
Associate of Arts - Psychology
Ventura College
Ventura, CASkills
- Attendance tracking
- Data entry
- Report preparation
- Policy development
- Record management
- Customer service
Certification
- Notary Public
- California Department of Insurance Producer
Timeline
School Services Assistant II
Simi Valley Unified School Dist
08.2023 - Current
Notary Public
Self-employed
03.2022 - Current
Homeschool Teacher
Cedar Hallow
08.2021 - 08.2022
Product Development Manager
Centene
08.2016 - 07.2019
Eligibility Supervisor
Health Net
01.2014 - 08.2016
Eligibility Lead
Health Net
09.2008 - 01.2015
Business Development Associate
WMC Mortgage
07.2003 - 04.2007
Certificate - Medical Front Office
West Valley Occupational
High School Diploma -
Canoga Park High School
Associate of Arts - Psychology
Ventura College
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