Tina McLean
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
28
28
years of professional experience
Work History
Real Estate Sales Agent
Remax Millennium
11.2021 - Current
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Educated clients on sales and buying processes and advised buyers on making decisions
- Communicated with clients to understand property needs and preferences
- Coordinated appointments to show marketed properties
- Generated leads for sales and rental properties through cold calls and referrals
Warehouse Operations Manager
Richelieu Hardware Canada
02.2014 - 04.2020
- Manage all day to day operations which include, scheduling duties and tasks, process timesheets, inventory control, performance management, receiving, shipping, returns, inventory control
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Establish and maintain productivity standards for all warehouse roles by analyzing performances daily and refining and developing improved systems
- Deal with all disciplinary matters that may arise
- Review, negotiate, and maintain all contracts with suppliers
- Manage and ensure all employees are properly trained and licenses and training are up to date according to provincial laws.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Developed and maintained knowledgeable and productive team of employees
- Tracked production and quality control systems to proactively identify deficiencies
- Conducted research to address shipping errors and packaging mistakes
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
Inventory Analyst
Richelieu Hardware Canada
05.2013 - 02.2014
- Monitored all key functions related to inventory transactions
- Implement process improvements to optimize overall accuracy and item location placement
- Able to achieve accuracy of 90%
- Ensured inventory procedures were carried out in compliance with the company's rules and regulations
- Help facilitate a new inventory program to ensure improved accuracy
- Identify and correct discrepancies through investigation
Inside Sales, Special Order Rep
Richelieu Hardware Canada
07.2011 - 05.2013
- Provide inside sales support for sales team of 35 reps
- Purchase a wide variety of products locally and internationally through various vendors
- Negotiated pricing, availability, and freight costs on special order skus and custom orders
- Executed delivery to ensure on time shipments to customers
- Processed new account setups.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
Supply Chain, Logistics Manager
The Nystrom Group, a division of Richelieu Hardware
06.2004 - 07.2011
- Systemized flow of supply chain by analyzing inventory on a weekly basis, ordering product from various suppliers, scheduling timelines of product to be delivered, arranging wire transfers, receiving goods into database
- Plan, control and direct all aspects of inventory and all incoming freight
- Maintained consistent levels of inventory by taking proactive approach which reduced air freight costs, shortages, backorders
- Establish and maintain good relations with international suppliers to effectively plan and execute business opportunities
- Liaise with all departments to ensure smooth flow of supply chain and project completion
- Prepare various data reports and correspondence as well as manage personal business for the President.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Address quality issues relating to purchased components and implement preventative measures
Customer Service Manager
The Nystrom Group
09.1999 - 06.2004
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coached and trained all employees on various computer programs
- Piloted and managed restructuring of supply chain by cross-dock merchandising with key customer (Canadian Tire) which increased sales 20% within the first 3 months of new program
- Implemented all computer programs required by our vendors to maintain good client relations and streamline office procedures
- Developed office procedures for office staff allowing them to work effectively with minimal errors and ensure a smooth flow of communication
- Provided support to National Sales Manager, sales and service reps within Canada and the US
- Administered all EDI duties though various programs such as Sterling Commerce, QLogitech, SPS Commerce.
Customer Service Representative
The Nystrom Group
06.1996 - 09.1999
- Performed all functions including order entry, invoicing, coordinating shipments, reception
- Handled customer inquiries and suggestions courteously and professionally.
- Prepared various administrative documents for General Manager
- Provided support to service and sales reps out of office with information required for their accounts.
- Updated account information to maintain customer records.
Education
Certified -
Transportation of Dangerous Goods
01.2020
Certified -
WHMIS
12.2019
Workplace Specific Certified -
Joint Health & Safety Committee
01.2014
Executive Office Administration Diploma Program -
Seneca College of Applied Arts & Technology
01.1995
Skills
- Operations Management
- Time Management
- Process Improvement
- Team Leadership
- Customer Service
- Quality Control
- Safety Compliance
- Account Management
Languages
English
Timeline
Real Estate Sales Agent
Remax Millennium
11.2021 - Current
Warehouse Operations Manager
Richelieu Hardware Canada
02.2014 - 04.2020
Inventory Analyst
Richelieu Hardware Canada
05.2013 - 02.2014
Inside Sales, Special Order Rep
Richelieu Hardware Canada
07.2011 - 05.2013
Supply Chain, Logistics Manager
The Nystrom Group, a division of Richelieu Hardware
06.2004 - 07.2011
Customer Service Manager
The Nystrom Group
09.1999 - 06.2004
Customer Service Representative
The Nystrom Group
06.1996 - 09.1999
Certified -
Transportation of Dangerous Goods
Certified -
WHMIS
Workplace Specific Certified -
Joint Health & Safety Committee
Executive Office Administration Diploma Program -
Seneca College of Applied Arts & Technology
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