Tina Masri
Simi Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Manager
Kam’s Canyon Mobile Service Center
03.2012 - Current
- Processed cash and credit card transactions with consistent accuracy.
- Built and maintained strong customer relationships.
- Handled customer inquiries, requests, and complaints professionally.
- Interacted effectively with diverse customers and staff.
- Responsible for hiring, training, and evaluating employees.
- Managed administrative and clerical duties.
- Oversaw daily operations to ensure a safe, secure, and clean environment.
- Monitored service quality and compliance with safety and environmental regulations.
- Provided leadership to enhance productivity and team efficiency.
- Promoted a positive work culture focused on service excellence.
- Delegated tasks to optimize workflow and team output.
Client Service Associate II – Small Group Claims / CPCC
WellPoint Health Networks (Blue Cross of California)
10.2002 - 01.2004
- Handled up to 100 daily inbound customer service calls from members, brokers, and providers.
- Processed, keyed, and adjusted professional claims.
- Responded to written correspondence and online inquiries.
- Supported provider inquiries across multiple plan types after CPCC implementation.
- Assisted supervisors with escalations and complex cases.
- Consistently exceeded departmental quality standards.
Claims Representative – Med PIP COE
Farmer’s Insurance Exchange
05.2002 - 10.2002
- Investigated medical auto insurance claims and reviewed loss reports.
- Evaluated medical bills for coverage eligibility.
- Processed claim payments according to policy guidelines.
- Coordinated with attorneys regarding ongoing claims.
- Referred cases for Independent Medical Review or Examination.
Teller
First Western Bank
01.2001 - 05.2002
- Cross-sold bank products; ranked #1 company-wide and twice branch-wide for highest sales.
- Processed daily banking transactions with accuracy.
- Built strong knowledge of bank products to support customer needs.
- Provided consistently high levels of customer service.
- Ensured accuracy and maintenance of customer accounts.
- Balanced teller cash drawer with an exceptional accuracy record.
Education
Bachelor of Arts - Business Management
Amman Private University
Amman Jordan08.1999
Skills
- Proven ability to build trust, credibility, and rapport with the public
- High-energy, enthusiastic, dependable, and honest
- Performs well in fast-paced and competitive environments
- Self-motivated with the ability to learn new skills quickly
- Excellent interpersonal, communication, and customer-service skills
- Effective troubleshooting abilities
- Technical aptitude
LANGUAGES
English
Arabic
Timeline
Manager
Kam’s Canyon Mobile Service Center
03.2012 - Current
Client Service Associate II – Small Group Claims / CPCC
WellPoint Health Networks (Blue Cross of California)
10.2002 - 01.2004
Claims Representative – Med PIP COE
Farmer’s Insurance Exchange
05.2002 - 10.2002
Teller
First Western Bank
01.2001 - 05.2002
Bachelor of Arts - Business Management
Amman Private University