Tina-Marie Watts
Sacramento
Summary
Seasoned Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sales and Marketing Coordinator
Golden Years In-Home Senior Care
Elk Grove
02.2025 - 04.2025
- Achieved-exceeded monthly goals, quotas, and sales call volume metrics
- Executed weekly, monthly, and quarterly strategies to increase market share
- Developed and deepened relationships with prospects, established accounts and internal customers
- Engaged in and applied learning from ongoing sales coaching and development to sharpen skills
- Participated in and offered input during team meetings to improve our organization as a whole
- Planned activities that maximize face to face sales encounters with key decision makers and influencers
- Built and grew an active pipeline by documenting accounts, contacts, and sales calls consistently
- Performed pre- and post-call planning to identify and meet the needs of referral sources
- Conducted impactful sales calls utilizing question-based selling techniques Handle objections patiently and professionally with internal and external customers
- Worked closely with the Marketing and Operational leadership to drive a vision of growth
- Completed sales administration duties including, call cycle, EHR, expense reporting, compliance training, referral/orders pick-up and drop off as needed, timely phone, text and e-mail correspondence
- Maintained industry awareness and knowledge of how our services align with the community needs
- Articulated competitive advantages, specialty programs, agency initiatives and Medicare guidelines
- Educated Case Managers, Discharge Planners, Social Service Directors, Administrators, Directors of Nursing, Physicians, Physician Assistants, Nurse Practitioners, and other referral partners about our services through effective sales calls, in-services, training and outreach with the appropriate collateral.
Clinic Manager
Active Life Wound Clinic
Sacramento
10.2023 - 02.2025
- Managing staff: Training, scheduling, and evaluating staff.
- Maintaining records: Ensuring medical records are up-to-date.
- Ensuring compliance: Ensuring compliance with HIPAA, state and federal guidelines, and other laws and regulations.
- Managing patient care: Coordinating patient care, interfacing with providers, and assisting with insurance authorizations.
- Managing office operations: Overseeing front desk and back office staff, ensuring staff follows office policy and procedures.
- Managing Prior Authorizations: Assisting with medical authorizations (medications, DME).
- Managing records transition: Overseeing the transition to and maintenance of electronic health records (EHRs).
- Staying current: Keeping up to date on changing healthcare technology, laws, and regulations.
Medical Practice Manager
Sierra Rheumatology Inc.
Rocklin
08.2020 - 10.2023
- Manage multiple priorities and demands on time efficiently under pressure.
- Ability to work independently and effectively channeled communication with those who need to be informed.
- Schedule and provide patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by provider.
- Perform administrative duties, such as answering telephones, scanning patient documentations into EHR, confirming patient's eligibility and co-payment, checking referral updates, and sorting/organizing patient's electronic records.
- Prepare and organize patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for provider review prior to appointment time.
- Experience with EPIC's front office, back clinicals, and billing purposes.
- Manage all office functions along with both front and back office in a fast paced outpatient care setting.
- Ensured that all prior authorizations for medications and injectables are completed in a timely manor.
- Maintains a monthly stocked inventory and familiar with ordering new inventory through Transcripts and McKesson.
- Responsible for verifying patient's eligibility, collecting copayments and closing cash drawer at the end of shift.
- Able to route incoming faxes, checking and following up with voicemails and review inbaskets daily.
- Responsible for opening and closing office, temperature logs, SOP for office uses, and general housekeeping duties.
- Train and oversees new hires and student externs.
- Review/update referrals and schedule new patient appointments.
- Perform patient registration tasks to include entering patient demographic and insurance information into EPIC before or during appointment.
- Ability to multitask and stay organize in a fast paced working environment while staying focus and self motivated.
- Route patient messages/concerns to coordinating provider to review and advice.
- Educate and assist patients when starting new biologics and autoinjectors.
- Used honest and trustworthy disclosure with patients, providers, and Sierra Rheumatology team members.
- Accepted responsibility and acknowledged problems or mistakes and commits to necessary corrective action.
- Strong ability to follow directions, learned from constructive criticism, and followed through with tasks.
Office Manager /Polysomnographic Technician/Patient Care Coordinator
Alto Sleep Clinic
Mountain View
03.2014 - 05.2020
- Performed data acquisition and collection procedures according to established protocols and procedures.
- Correctly recognizes and eliminates artifact during data collection to meet quality standards.
- Provided medications to patients per physician orders and according to policy and procedures.
- Appropriately responded to patient care needs in a timely manner.
- Performs CPAP and Bi-level titrations according to Sleep Clinic policy and procedures.
- Provided comprehensive tech notes, and log sheets during polysomnographic testing procedures.
- Generated a comprehensive technologist report to reflect testing procedures, patient testing outcomes, and environmental influences.
- Developed skills in collecting, analyzing, and integrating patient information to identify and meet the patient's specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).
- Developed skills in determining final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols.
- Reviewed pertinent information from the patient's history and verify the medical order.
- Verified identification, collected documents and obtained consent for the study.
- Able to explain the procedure and orient the patient for either in center or home sleep apnea testing (HSAT).
- Learned to select appropriate equipment and calibrate for testing to determine proper functioning, and make adjustments, if necessary.
- Developed skills in the application of electrodes and sensors according to accepted published standards.
- Reviewed the patient's history and verify the medical order.
- Performed routine positive airway pressure (PAP) interface fitting and desensitization.
- Collected, analyzed, and integrated patient information in order to identify and meet the patient specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).
- Educated patients and families on post testing procedures, and answered questions/provided support for sleep study follow up and care.
- Applied infection control policies and procedures consistently including effective hand hygiene and utilizing personal protective equipment.
- Used equipment in the delivery of patient care and decontaminates equipment and supplies within the department according to department policies and procedures.
Front Office Manager/Patient Care Coordinator / Polysomnographic Technician
American Sleep Medicine
Saratoga
11.2010 - 02.2014
- Performed data acquisition and collection procedures according to established protocols and procedures.
- Correctly recognizes and eliminates artifact during data collection to meet quality standards.
- Provided medications to patients per physician orders and according to policy and procedures.
- Appropriately responded to patient care needs in a timely manner.
- Performs CPAP and Bi-level titrations according to Sleep Clinic policy and procedures.
- Provided comprehensive tech notes, and log sheets during polysomnographic testing procedures.
- Generated a comprehensive technologist report to reflect testing procedures, patient testing outcomes, and environmental influences.
- Developed skills in collecting, analyzing, and integrating patient information to identify and meet the patient's specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).
- Developed skills in determining final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols.
- Reviewed pertinent information from the patient's history and verify the medical order.
- Verified identification, collected documents and obtained consent for the study.
- Able to explain the procedure and orient the patient for either in center or home sleep apnea testing (HSAT).
- Learned to select appropriate equipment and calibrate for testing to determine proper functioning, and make adjustments, if necessary.
- Developed skills in the application of electrodes and sensors according to accepted published standards.
- Reviewed the patient's history and verify the medical order.
- Performed routine positive airway pressure (PAP) interface fitting and desensitization.
- Collected, analyzed, and integrated patient information in order to identify and meet the patient specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).
- Educated patients and families on post testing procedures, and answered questions/provided support for sleep study follow up and care.
- Applied infection control policies and procedures consistently including effective hand hygiene and utilizing personal protective equipment.
- Used equipment in the delivery of patient care and decontaminates equipment and supplies within the department according to department policies and procedures.
In Home Caregiver
Comfort Keepers
Cupertino
04.2009 - 04.2011
- Developed lasting relationships with seniors and their loved ones
- Provided non-medical care to seniors in their own homes
- Established open communication and developed friendly relationships with seniors and their families
- Helped seniors get into and out of bed as needed
- Helped seniors use the restroom when needed
- Gave seniors the opportunity to do certain tasks on their own to develop an independence that they may have lost.
- Performed duties as assigned on senior care service plan
- Inspired a positive, can-do attitude when it came to daily tasks, appointments and hobbies
- Maintained a trusting and comforting environment in the home.
Transportation Specialist
Public Outreach
Milpitas
09.2006 - 07.2009
- Safely operated company vehicles (sedans, passenger van and shuttle bus) to transport disabled clients to designated locations.
- Conducted pre-trip and post-trip inspections of the vehicle to ensure safety and compliance.
- Maintained accurate records of transport including mileage and fuel use.
- Communicated effectively with other team members regarding transport schedules and any issues that arise.
- Followed all traffic laws and regulations
- Assisted in loading and unloading clients as needed.
- Maintain the cleanliness and functionality of the vehicle.
Courier/Delivery Driver/ Manager
Allied Courier Inc
Santa Clara
08.1987 - 09.2002
- Operated a delivery vehicle safely and efficiently at all times.
- Utilized a handheld device to access routing and customer delivery information.
- Managed a diverse range of routes within the delivery area.
- Operated the vehicle in various weather conditions.
- Loaded and unloaded packages for delivery.
- Performed the following tasks, with or without reasonable accommodations: Over the course of 15 years of employment, I successfully managed a team of 25 drivers and their routes.
Education
General Education Development - General Studies
Willow Glen High School Metropolitan Adult Education Center
San Jose, CA09.2009
Certified Medical Assistant - Health Education
Metropolitan Adult Education Program
San Jose, CA09-2009
Skills
- Phone Etiquette
- Medical Coding
- EMR Systems
- Transportation
- ICD-10
- Workers' compensation law
- Practice management
- Critical care experience
- Infection Control Training
- Working with people with disabilities
- Transcription
- Medical Billing
- Laboratory Procedures
- Quality assurance
- Medical office experience
- Venipuncture
- Office Management
- Supervising experience
- Healthcare Management
- Phlebotomy
- Medical Records
- Medical Office Management
- Experience Administering Injections
- Medical Scheduling
- Leadership
- Epic
- Laboratory Experience
- Patient care
- Medical Terminology
- Management
- Vital Signs
- Insurance Verification
- Insurance Authorizations
- Staff Training
- Team Leadership and Motivation
- Persuasive Communication
- Practice Marketing
- Conflict Resolution Abilities
Certification
- Driver's License
- CPR Certification
- BLS Certification
- CPSGT
- Certified Medical Assistant
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales and Marketing Coordinator
Golden Years In-Home Senior Care
02.2025 - 04.2025
Clinic Manager
Active Life Wound Clinic
10.2023 - 02.2025
Medical Practice Manager
Sierra Rheumatology Inc.
08.2020 - 10.2023
Office Manager /Polysomnographic Technician/Patient Care Coordinator
Alto Sleep Clinic
03.2014 - 05.2020
Front Office Manager/Patient Care Coordinator / Polysomnographic Technician
American Sleep Medicine
11.2010 - 02.2014
In Home Caregiver
Comfort Keepers
04.2009 - 04.2011
Transportation Specialist
Public Outreach
09.2006 - 07.2009
Courier/Delivery Driver/ Manager
Allied Courier Inc
08.1987 - 09.2002
General Education Development - General Studies
Willow Glen High School Metropolitan Adult Education Center
Certified Medical Assistant - Health Education
Metropolitan Adult Education Program