Tina Ma
Mississauga,ON
Overview
6
6
years of professional experience
Work History
Reintegration Researcher/Specialist
UTMCSV
11.2023 - Current
- Conduct research regarding processes and concepts on how to effectively reintegrate federal offenders back into society at the end of their sentence and reduce recidivism rates.
- Identified research objectives and created research plans.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Managed multiple research projects simultaneously, ensuring timely completion.
- Collaborated with community organizations to establish resources for reintegrating clients, improving their access to essential services.
- Assessed client needs and connected them with appropriate support systems, resulting in more successful reintegration outcomes.
Front Desk Receptionist
Spire Physiotherapy
03.2022 - 08.2022
- Answered central telephone system and directed calls accordingly.
- Booked appointments, processed payments, and checked patients in using the Jane software.
- Confirmed appointments, communicated with patients and updated patient records.
- Helped teach recovery exercises in the clinic gym.
- Worked with patients of various ages.
- Sanitized and cleaned the clinic at the end of each shift.
- Greeted patients at the front desk and engaged in pleasant conversation while managing check-in process.
Front Desk Receptionist
Urban Oasis Mineral Spa
07.2021 - 02.2022
- Answered central telephone system and directed calls accordingly.
- Responded to appointment requests and other inquiries made via email or phone.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved client, aesthetician, hotel, and kitchen problems and complaints.
- Greeted guests at the front desk and engaged in pleasant conversation while managing the check-in process.
- Processed all payments that included the use of credit/debit cards, gift cards, and any promotions for services offered at the spa.
- Processed payments for beauty and self-care products that were for retail.
- Changed and curated displays depending on the season/holiday and product availability.
- Informed clients where all the amenities were and how to use them, and notified them of any important information prior to their service.
- Opening tasks included unlocking the door, turning on lights and music, logging into computer system, checking on and folding laundry.
- Closing tasks included printing out and checking reports, counting the till, closing card machines, printing out and notifying employees of their schedules for the following day, cleaning and finishing up laundry, and locking the door.
Dance Teacher's Assistant
Royal Winnipeg Ballet School
09.2018 - 06.2020
- Created healthy and safe learning environments for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Helped plan routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person to resolve issues and answer questions.
- Adhered to studio guidelines and legal requirements.
- Helped teach Creative Movement and Intro to Ballet dance classes for students ages 4-7.
- Successfully followed and fulfilled teachers' direct orders.
Education
Bachelor of Arts - Philosophy And Law
University of Toronto Mississauga
Mississauga, ON06.2026
High School Diploma -
Collège Béliveau
Winnipeg, MB06.2022
Skills
- Qualitative Research
- Data Gathering
- Project Management
- Conflict Resolution
- Organizational Skills
- Schedule Management
- Microsoft Office
- Adobe Express
- Jane Software
- Customer Service
- Billing and Invoicing
- Experience with children
Languages
English
French
Mandarin
Timeline
Reintegration Researcher/Specialist
UTMCSV
11.2023 - Current
Front Desk Receptionist
Spire Physiotherapy
03.2022 - 08.2022
Front Desk Receptionist
Urban Oasis Mineral Spa
07.2021 - 02.2022
Dance Teacher's Assistant
Royal Winnipeg Ballet School
09.2018 - 06.2020
Bachelor of Arts - Philosophy And Law
University of Toronto Mississauga
High School Diploma -
Collège Béliveau
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