Tina Smith

• To provide clerical, reception, and communication service and support to the patient care areas and staff to optimize flow of patients and information
• Transcribing physician orders as per QCH policy
• Completing Order Entry (OE) - Processing paper and electronic requisitions, requesting consults, tests, procedures and follow-up appointments at QCH
• Maintaining statistical data as directed and initiating and maintaining the daily census, predicted discharges, working with bed board and nursing to facilitate patient flow
• Booking porters through TeleTracking for patient and specimen transport
• Arranging patient transport when required for discharge or transfer to another facility
• Responding to questions and requests from patients and families and directing them to the appropriate persons and resources
• Preparing and closing patients’ charts according to administrative policy and unit requirements

• Process and maintain accurate, complete and concise health records documentation in a centralized system of record keeping.
• Safeguard the confidentiality of all health information in accordance with the ethical and legal requirements of the hospital.
• Review, verify, and modify patient data in Meditech.

• Coordinated communications between national teams and emergency personnel.
• Maintained detailed documentation, correspondence, and operational records.
• Managed high-volume, time-sensitive travel logistics.

• Coordinated the planning and delivery of relocation services within Canada
• Approved travel and expenses requests and paid expense claims.
• Reviewed and assessed exceptional issues and prepared business cases and recommendations requesting approval for policy extensions.
• Engaged third party service providers to obtain assistance relating to the member's relocation and obtain agreement on proper billing.
• Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.

• Partnered with finance team to complete year end, and month-end accruals and account reconciliations.
• Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
• Reviewed monthly budgets and identified discrepancies.
• Processed invoices, payroll, and vendor payments.

• Advised transferees of applicable relocation benefits available under the Canadian Armed Forces Relocation Program.
• Supervised 16 - 24 Contact Centre employees, ensuring adherence to all KPIs and SLAs.
• Assisted with new hire processing and existing training programs, including conducting planning sessions with CAF Members, processing advances, claims, account reconciliation and recovery.
• Set performance expectations, monitored progress, and provided constructive feedback as needed.
• Lead Quality Control initiatives across 4 departments
• Conducted more than 80 one-on-one coaching sessions/month

• Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
• Dispatched drivers to assist callers based on locations, needs and worker availability.
• Directed dispatching, routing and tracking of more than 500 fleet vehicles.
• Optimized workflows with effective communication among team members, resulting in higher quality output.
• Directed investigations to verify and resolve customer complaints.