Summary
Overview
Work History
Education
Skills
Timeline
Languages
Other Work History
Generic

Tina Smith

Ottawa,CA

Summary

Professional with strong background in administration, service delivery and client management. Skilled in critical analysis, problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.

Overview

25
25
years of professional experience

Work History

Relocation Services Specialist - 1yr Contract

RCMP
11.2023 - 11.2024
  • Coordinated the planning and delivery of relocation services within Canada
  • Advised transferees of applicable relocation benefits available under the Relocation Program.
  • Approved travel and expenses requests and paid expense claims.
  • Reviewed and assessed exceptional issues and prepared business cases and recommendations requesting approval for policy extensions.
  • Engaged third party service providers to obtain assistance relating to the member's relocation and obtain agreement on proper billing.
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.

Account Manager

CAPCORP
09.2022 - 02.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Accounts Payable Manager - 3 Month Contract

Cedars and Company Food Mart
06.2022 - 09.2022
  • Closely monitored accounts to post timely payments and resolve billing discrepancies for 2 Food Markets and 3 Restaurants.
  • Partnered with finance team to complete year end, and month-end accruals and account reconciliations.
  • Managed accurate and timely processing of over 100 invoices/week.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Processed payroll, vendor payments, and other accounting disbursements accurately and in compliance with CRA regulations.

Team Leader

BGRS
01 2018 - 04 2022
  • Advised transferees of applicable relocation benefits available under the Canadian Armed Forces Relocation Program.
  • Supervised 16+ employees, ensuring adherence to all KPIs and SLAs.
  • Assisted with new hire processing and existing training programs, including conducting planning sessions with CAF Members, and on processing advances, claims, account reconciliation and recovery.
  • Set performance expectations, monitored progress, and provided constructive feedback as needed.
  • Proactively identified problems and assists in solving complex business issues.
  • Conducted more than 80 one-on-one coaching sessions/month

Lead Hand - Overnight Dispatcher

Ziptrack Inc.
12.2013 - 07.2016
  • Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
  • Dispatched drivers to assist callers based on locations, needs and worker availability.
  • Directed dispatching, routing and tracking of more than 500 fleet vehicles.
  • Optimized workflows with effective communication among team members, resulting in higher quality output.
  • Directed investigations to verify and resolve customer complaints.

Education

Bachelor of Arts - History

Bishop's University
Lennoxville, Quebec

Skills

  • RCMP Enhanced Reliability Status
  • Critical analysis skills
  • Skilled in fostering teamwork
  • Proficient in prioritizing tasks
  • Team collaboration leadership
  • Directive compliance experience
  • Analytical problem solving
  • Strong verbal communication
  • Proactive and independent
  • Reliable and accountable
  • Responsive to changing circumstances
  • Risk assessment and investigations

Timeline

Relocation Services Specialist - 1yr Contract

RCMP
11.2023 - 11.2024

Account Manager

CAPCORP
09.2022 - 02.2023

Accounts Payable Manager - 3 Month Contract

Cedars and Company Food Mart
06.2022 - 09.2022

Lead Hand - Overnight Dispatcher

Ziptrack Inc.
12.2013 - 07.2016

Team Leader

BGRS
01 2018 - 04 2022

Bachelor of Arts - History

Bishop's University

Languages

English
Native or Bilingual
French
Limited Working

Other Work History

- Project Administrator - Contract, 07/2009 to 01/2012 - OC Transpo

- Investment/Insurance Admin. - 1 Year Contract, 11/2007 to 11/2008 - Interglobe Financial Ltd.

- Group and Life Insurance Administrator, 04/2005 to 09/2007 - David Burns and Associates

- Quality Assurance Analyst, 12/1996 to 08/2005 - MD Management

- Intake/Assessment Officer - 01/1994 to 09/1996 - Ontario Legal Aid Plan

- Private Investigator - 01/1987 to 01/1994 - Calais Investigation

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Tina Smith