Tina Koenig

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled all client schedule and communication. Sending quotes for pricing, contracts and updating budgets
• Ordered products from multiple vendors which required implementing a system for tracking dozens of deliveries at the same time. Also arranging delivery, transportation or pick up of all arrived items to keep deadlines.
• Maintained accurate financial records with accounts payable/receivable transactions regularly to ensure balanced budgets.

• Answered multi-line phone system, where most calls I was the point of contact. Greeting all visitors, vendors, and drop-in customers to give everyone a one-on-one time they required.
• Quality control checks for all quotations to ensure accuracy, and expectations for customer requirement
• Extensive knowledge in stone products (Granite, Quartz, Marble, etc), customizations, and requirements
• Restocked Office & Warehouse supplies as needed
• Checked inventory and ordered stock of stone slabs as per specifications
• Tracking inventory orders, taking preventative measures to ensure minimal delays, inputting deliveries and invoices.
• Regular communication upwards of 100 clients to keep projects updated and moving towards next steps.
• Scheduling for multiple crew to arrive ontime and at correct jobsites with all details required for each project
• Taking all Customer Service inquiries while problem solving complaints or complications that arise and need urgent action
• Clients Payments, refunds, vendor invoice input, A/R, A/P, ensuring accuracy based on previous quoted picing
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.

Gym Receptionist (2 years / while attending High School)

- Working Front desk to greet and assist all incoming customers

Head Office Admin (5 years)

- Membership sign-ups, payment processing, and daily balancing of incoming fee's

- Created day-to-day structure for multiple staff

- Collections for Past Due Membership Dues

- Assigned as the regular point of contact for the owner to get regular updates