Summary
Overview
Work History
Education
Skills
Languages
Lifelong hobby gardener with extensive plant knowledge.
Timeline
Generic

Tina Knowlan

Chilliwack,BC

Summary

Accomplished sales specialist offering more than ten years of experience developing and maximizing sales in a variety of B2B channels. Motivated individual with experience in consultative relationship sales. Demonstrated experience in attracting new clients and enhancing expansion with current client roster, while working independently within a designated territory.

Overview

19
19
years of professional experience

Work History

In-Field Auditor

Premier Service
02.2023 - Current
  • Administered auditing program to evaluate compliance with regulatory detailed site inspections for compliance within a variety of industries
  • Traveled within a territory to perform on-site evaluations within assigned timelines
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Followed established auditing processes to meet internal and regulatory requirements.

Relationship Manager

The Granville Island Pet Treatery
12.2021 - 02.2023
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in industry events and trade shows to promote products and services.
  • Created training guides and hosted online training courses to improve customer knowledge on product features and benefits.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created and executed effective and targeted call campaigns to increase sales during promotional events.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Attended regular team meetings to reflect and coordinate activities across all sales and marketing areas.

Account Manager

Only One Brands
06.2018 - 03.2020
  • Manage and grow existing clients and cold call new opportunities in pet specialty retailers
  • Built strong relationships with key stakeholders to ensure brand loyalty & regular reorders
  • Promoted product line to develop new accounts
  • Helped launch new product and execute marketing campaigns
  • Provided ongoing product training and knowledge to retail account staff
  • Worked closely with President on developing new sales channels
  • Used CRM and invoicing programs to track sales activity.

Senior Accounts Manager

Hancock House Publishers
01.2018 - 08.2018
  • Cold called prospects to explain partnership benefits, representing company values.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Contributed to annual revenue goals by selling new services and developing new accounts.

Route Sales Representative

Noah’s Ark Pet Treats
08.2015 - 12.2017
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Delivered orders to customers to drive full satisfaction.
  • Maintained positive relationships with customers to promote continued business opportunities.

Account Manager

Mike's Computer Shop
01.2013 - 05.2015
  • Established new accounts through cold calling and personal visits to potential customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded monthly sales targets and quotas consistently.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.

Brand Support Representative

Match Marketing
02.2007 - 12.2012
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques
  • Maintained knowledge of current promotions and product features.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated pricing and signage to complete product displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Field Sales Supervisor

Inventa Sales And Promotions
09.2005 - 07.2007
  • Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
  • Coordinated staff schedules to properly allocate resources and meet business needs.
  • Accompanied sales representatives on site visits to foster and build relationships.
  • Monitored daily sales performance and provided feedback to each team member.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Scheduled and monitored sales team members' workloads to meet customer needs.

Inside Sales Representative

Pacific West Perennial Growers
01.2005 - 08.2005
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Education

Graduate Certificate - Professional Counselling

Counsellor Training Institute
Vancouver, BC

Skills

  • Territory Management
  • Sales management
  • Goal Setting
  • Consultative Sales Approach
  • Customer Relationship Management
  • Prospecting and Cultivating
  • Upselling techniques
  • Objection handling
  • B2B Sales
  • Phone and Email Etiquette
  • Motivated Team Player
  • CRM Tracking

Languages

English
Native or Bilingual

Lifelong hobby gardener with extensive plant knowledge.

With over 500 square feet of raised beds and a 100 square foot greenhouse, I am a dedicated and knowledgeable gardener. From propagation under lights to harvest, I consider myself an expert in a variety of plants including flowers, fruits and vegetables. 

As a former member of the Fraser Valley Dahlia Society and current contributing member in various online gardening groups, through decades of hobby growing, I have earned the reputation of being an excellent source of information in seed propagation, growing medium, fertilization, irrigation and pest control.     

Timeline

In-Field Auditor

Premier Service
02.2023 - Current

Relationship Manager

The Granville Island Pet Treatery
12.2021 - 02.2023

Account Manager

Only One Brands
06.2018 - 03.2020

Senior Accounts Manager

Hancock House Publishers
01.2018 - 08.2018

Route Sales Representative

Noah’s Ark Pet Treats
08.2015 - 12.2017

Account Manager

Mike's Computer Shop
01.2013 - 05.2015

Brand Support Representative

Match Marketing
02.2007 - 12.2012

Field Sales Supervisor

Inventa Sales And Promotions
09.2005 - 07.2007

Inside Sales Representative

Pacific West Perennial Growers
01.2005 - 08.2005

Graduate Certificate - Professional Counselling

Counsellor Training Institute

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Tina Knowlan